Credit Controller

10 hours ago

Islamabad, Islamabad, Pakistan Synchronousservi ces Full time

We are hiring a Credit Controller / Query Manager to support our UK-based logistics client, Norsk Global. The candidate will be employed by Synchronous Services, working as part of the back-office finance team dedicated to Norsk. This is a dynamic role that blends credit control, customer query management, and internal coordination with the UK operations team.

Key Responsibilities
  • Manage and follow up on outstanding invoices across client accounts.
  • Handle inbound queries related to billing, payments, and account disputes.
  • Liaise with UK clients to provide regular updates on balances and collections.
  • Collaborate with internal finance and customer service teams to resolve account discrepancies.
  • Reconcile customer accounts and issue updated statements as needed.
  • Maintain detailed records of interactions, follow-ups, and resolved issues.
  • Flag high-risk accounts and propose escalation paths for overdue invoices.
  • Assist with reporting on cash collections, aged receivables, and performance KPIs.
  • Ensure adherence to agreed SLAs and turnaround times.
Required Skills and Qualifications
  • Bachelor's degree in Accounting, Finance, or a related discipline.
  • 2+ years of relevant experience in credit control or AR query management (B2B experience preferred).
  • Excellent spoken and written English communication.
  • Strong knowledge of MS Excel; familiarity with accounting software or ERP systems is a plus.
  • Attention to detail and ability to manage multiple client accounts simultaneously.
  • Experience working with international clients (especially UK-based) is highly desirable.
Working Hours
  • Aligned with UK working hours (e.g., 12 PM – 9 PM PKT).
  • Occasional flexibility required during month-end or critical follow-up periods.
Why Join Synchronous Services?
  • Be part of a global back-office operations team delivering finance excellence.
  • Exposure to international work environments and direct client communication.
  • Clear growth path with performance-based career progression.
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