Customer Service Representative

2 weeks ago

Islamabad, Islamabad, Pakistan Fonefluent LLC Full time
Job Description:

IMPORTANT NOTE: This job is open only for Islamabad residents.

We are currently seeking motivated employees for hybrid positions in USA-based projects. The position's primary responsibility is to make outbound or inbound calls and assist customers as per need. You should be articulate, conversational, have good typing/keyboard skills, and be comfortable with fast-paced work. Must have good oral and verbal communication skills.

Responsibilities:

  • Providing the first level of support, responding to a high volume of calls and e-mails from customers.
  • Assisting customers with a variety of questions, requests, and issues; effectively researching, documenting, tracking/monitoring customers' requests and issues to ensure timely resolution.
  • Effectively communicating technical concepts, while taking into consideration the varying degrees of customers' technical experience.
  • Accurately inputting documents and recording customer issues using CRM tools.

Technical Requirements:

  • PC running Windows 10 Pro or Windows 10 Home.
  • Must have 8GB RAM with SSD, Core i3 or above.
  • USB Headset with noise-canceling microphone.

What We Offer:

  • Competitive pay rate starting from 50K PKR, paid bi-weekly.
  • Paid training.

Qualifications:

  • Excellent communication (in person, writing, and phone) and listening skills.
  • Strong technical aptitude, analytical and problem-solving skills with knowledge of basic problem resolution/escalation processes.
  • The ability to learn new software products and how to troubleshoot these products and services.
  • Strong attention to detail, a high degree of accuracy, and the ability to multi-task and prioritize.
  • Ability to work efficiently and effectively with minimal supervision.
  • Bachelor's degree required.

IMPORTANT NOTE: This job is open only for Islamabad residents.

Please send a direct resume to or WhatsApp +1 (307)-288-6949.

Job Type: Full-time

Salary: From Rs50,000.00 per month.

Ability to Commute/Relocate:

Islamabad: Reliably commute or plan to relocate before starting work (Required).

Job Specification:
  • Communication Skills
  • Customer Service Operations
  • Technical Know-How
  • Efficient in Microsoft Office
  • Must have a grip on CRM tools.
Job Rewards and Benefits: Communication, Incentive Bonus.
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