Customer Service Representative

5 days ago

Islamabad, Islamabad, Pakistan Easy File Solution Full time

1 day ago Be among the first 25 applicants

At Easy File Solution (EFS), we simplify the complex process complete visa application file and travel-related documentation with professionalism, accuracy, and trust. Based in Islamabad, Pakistan, and registered with the FBR, we provide seamless support for individuals, families, and businesses in preparing their travel documents. Our services include visa form filling, document scanning, appointment scheduling, MOFA attestation, and certified document translation. We prioritize a customer-first approach to ensure reliable, efficient, and stress-free solutions tailored to our clients' travel and documentation needs.

Role Description

This full-time on-site role for a Customer Service Representative Intern is located in Paris Shopping Mall Pakistan Town Main Commercial Islamabad. The Customer Service Representative Intern will be responsible for assisting clients with travel document preparation, responding to inquiries, providing customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks include handling client communications, guiding customers through the document preparation process, and addressing any issues or concerns promptly and efficiently.

Qualifications

  • Customer Service, Customer Support, and Customer Satisfaction skills.
  • Fresh Graduate.
  • Strong communication and interpersonal skills.
  • Ability to work on-site in Paris Shopping Mall Pakistan Town Main Commercial Islamabad.
  • Attention to detail and a commitment to accuracy.
  • Proficient in using computer systems and software applications related to customer service.
  • Prior experience in visa and travel-related services is a plus.
  • High school diploma or equivalent; additional qualifications would be beneficial.
Seniority level
  • Seniority levelInternship
Employment type
  • Employment typeFull-time
  • IndustriesConsumer Services

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Recruiter (Recruiting CSRs For Call Centre)Regional Corporate Account Manager (Multiple Locations)

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