Customer Support Executive

2 weeks ago

Lahore, Punjab, Pakistan Suave Solutions Full time

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Direct message the job poster from Suave Solutions

Job Summary:

We are seeking a highly experienced and customer-focused Customer Support Executive (CSE) to join our team onsite. The ideal candidate will have at least 4 years of experience handling customer interactions across phone, email, and chat channels. This role requires working in US time zone hours and demands a high level of professionalism, empathy, and communication skills to ensure customer satisfaction.

Key Responsibilities:

  • Handle inbound and outbound customer interactions via phone, email, and chat.
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering the best solution.
  • Maintain customer records by updating account information accurately.
  • Escalate complex or unresolved issues to appropriate departments as needed.
  • Follow up to ensure full resolution of issues.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Achieve performance goals related to customer satisfaction, response time, and issue resolution.
  • Collaborate with team members and management to improve customer service processes.
  • Maintain a deep understanding of the company's products, services, and policies.
  • Adhere to company guidelines, security protocols, and compliance requirements.

Requirements:

  • Minimum 4 years of proven experience in a customer service role (preferably in an international/US-based environment).
  • Excellent communication skills in English, both verbal and written.
  • Strong interpersonal and problem-solving abilities.
  • Familiarity with CRM systems (e.g., Salesforce, Zendesk, Freshdesk) and support tools.
  • Ability to multitask, prioritize, and manage time effectively.
  • Availability to work onsite full-time.

Preferred Qualifications:

  • Experience in a BPO, SaaS, or e-commerce environment is a plus.
  • Bachelor's degree or equivalent work experience.
  • Knowledge of US customer expectations and cultural standards.

Interested candidates can reach out to me with their resumes via DM or share their resumes at muhammad.waqas@suavesolutions.net

Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
  • IndustriesIT Services and IT Consulting

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