Customer Support Executive

8 hours ago

Lahore, Punjab, Pakistan ibex Full time
Customer Support Executive - Domestic (Lahore)
ibex, Pakistan

Overview: We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

Responsibilities:

  1. Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
  2. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  3. Process orders, forms, and applications.
  4. Follow up to ensure that appropriate actions were taken on customers' requests. Ideally, aim for First Contact Resolution (FCR).
  5. Refer unresolved customer grievances or special requests to designated departments for further investigation.
  6. Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

What Makes You A Good Fit For This Job?

This job requires you to be a savvy communicator and someone agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job

What We Seek in You:

  • Collaborative mindset
  • Customer service focus
  • Hands-on problem-solving ability
  • The ability to communicate technical information in a simple manner

Job Requirements:

  • Bachelor's degree or above
  • Good Written and Verbal English Communication
  • Proficiency with MS Office (Particularly MS Excel and MS Word)

Perks & Benefits:

  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opportunities
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Company Pick & Drop
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