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Customer Support Executive
4 weeks ago
ibex, Pakistan
Overview: We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
Responsibilities:
- Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Process orders, forms, and applications.
- Follow up to ensure that appropriate actions were taken on customers' requests. Ideally, aim for First Contact Resolution (FCR).
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
What Makes You A Good Fit For This Job?
This job requires you to be a savvy communicator and someone agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job
What We Seek in You:
- Collaborative mindset
- Customer service focus
- Hands-on problem-solving ability
- The ability to communicate technical information in a simple manner
Job Requirements:
- Bachelor's degree or above
- Good Written and Verbal English Communication
- Proficiency with MS Office (Particularly MS Excel and MS Word)
Perks & Benefits:
- Medical Insurance
- Permanent Employment Status
- Provident Fund
- Internal Job Opportunities
- Annual Leaves
- Leaves Encashment
- Referral Bonus
- Company Pick & Drop
