Customer Support Executive

6 days ago

Lahore, Punjab, Pakistan ibex Full time
Customer Support Executive - Domestic (Lahore)
ibex, Pakistan

Overview: We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

Responsibilities:

  1. Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
  2. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  3. Process orders, forms, and applications.
  4. Follow up to ensure that appropriate actions were taken on customers' requests. Ideally, aim for First Contact Resolution (FCR).
  5. Refer unresolved customer grievances or special requests to designated departments for further investigation.
  6. Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

What Makes You A Good Fit For This Job?

This job requires you to be a savvy communicator and someone agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job

What We Seek in You:

  • Collaborative mindset
  • Customer service focus
  • Hands-on problem-solving ability
  • The ability to communicate technical information in a simple manner

Job Requirements:

  • Bachelor's degree or above
  • Good Written and Verbal English Communication
  • Proficiency with MS Office (Particularly MS Excel and MS Word)

Perks & Benefits:

  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opportunities
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Company Pick & Drop
#J-18808-Ljbffr

  • Customer Support Representative

    2 weeks ago

    Lahore, Punjab, Pakistan Live Support Limited Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Live Support LimitedFounder & CEO of Live Support | Providing 24/7/365 Customer Support |Transforming Businesses Globally We're Hiring: Customer Support Representative (Crypto Mining Focus)Location: Main Boulevard, GulbergShift: 2 PM – 10 PM (Rotational)We are...

  • Dispatcher - Customer Support

    6 days ago

    Lahore, Punjab, Pakistan Royal Executive Limo Full time

    We are a Dispatch and Customer Service oriented company. We work with "Limo Transportation Companies" around the globe to help them run their backend operations smoothly. Backend Operations include handling all customer service tasks, making reservations, scheduling the drivers, making sure every ride of the day is going smoothly, and taking care of the...

  • Customer Support Executive

    6 days ago

    Lahore, Punjab, Pakistan DesignCoffers Full time

    Customer Support Executive - Expertise In Fiverr, Upwork, And PeopleperhourWe are looking for fresh graduates with a Bachelor's degree in Accounting or a related field to join our team as Customer Support Executives. The ideal candidates will have specialized expertise in Fiverr, Upwork, and PeoplePerHour.Job SpecificationExcellent communication skills, both...

  • Customer Support Executive

    6 days ago

    Lahore, Punjab, Pakistan Diem Technologies Incorporated Full time

    Customer Support Executive Diem Technologies Incorporated , Pakistan Respond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresMonitor customer complaints and reach out to provide assistanceShare feature requests and effective workarounds with team membersInform customers...

  • Customer Support Executive

    3 weeks ago

    Lahore, Punjab, Pakistan Tech Bridge Consultancy Full time

    Customer Support Executive - Experienced CandidateI'm in search of an experienced candidate with strong customer support experience, particularly in handling email interactions. The ideal candidate will also have substantial sales and telemarketing experience, excellent English skills, a proven track record in closing deals, and expertise in using CRM...

  • Customer Support Executive

    4 weeks ago

    Lahore, Punjab, Pakistan Pchotels Full time

    As a Customer Support Executive at YAP Pakistan, you will serve as the primary point of contact for our customers, addressing their inquiries, resolving issues, and providing assistance regarding our digital banking services. You will play a crucial role in ensuring customer satisfaction by delivering high-quality support and maintaining a positive customer...

  • Customer Support Executive

    2 weeks ago

    Lahore, Punjab, Pakistan Mausummery Lawn Full time

    Get AI-powered advice on this job and more exclusive features.Mausummery is a prominent lawn brand in Pakistan, recognized for its significant global following. For the latest collection updates, please visit mausummery.com and the Mausummery Pakistan Facebook page.Job Description:We are seeking a full-time, on-site CSR Officer to be based in Gulberg,...

  • Customer Support Executive

    3 weeks ago

    Lahore, Punjab, Pakistan Infoempregos Full time

    Job Description:We are looking for Female Customer Support Executives to assist our customers with problems when using our products and services.We are looking for a young talent to join our team in a position with no previous experience. If you are proactive and want to learn, contact usRequirements:Willingness to learn and adapt to new challenges.Good...

  • Customer Support Executive

    6 days ago

    Lahore, Punjab, Pakistan RepairDesk Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from RepairDeskStrategic Talent Maestro: Orchestrating Acquisition Success Across Diverse Industries including IT, Startups, Education and Chemical.Position: Customer Support Executive - PaymentsOverviewThe Payments Support Executive at RepairDesk plays a crucial role...

  • Customer Support Executive

    2 weeks ago

    Lahore, Punjab, Pakistan Suave Solutions Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Suave SolutionsJob Summary:We are seeking a highly experienced and customer-focused Customer Support Executive (CSE) to join our team onsite. The ideal candidate will have at least 4 years of experience handling customer interactions across phone, email, and chat...