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Customer Success Management Trainee SMB

2 weeks ago

Karachi, Sindh, Pakistan Customr Success Full time $40,000 - $60,000 per year

Assist in onboarding new SMB clients and ensuring smooth implementation of services

Build relationships with customers to understand their goals and success metrics

Support the Customer Success team in resolving customer queries and concerns

Monitor client usage patterns and identify opportunities for upselling or cross-selling

Help maintain accurate customer records and feedback logs

Coordinate internally with sales, technical, and product teams to ensure client satisfaction

Participate in creating and presenting client success reports and health scores

Collect customer feedback to support continuous improvement efforts

Learn how to manage renewals, prevent churn, and drive customer loyalty



Requirements

  • Bachelor's degree (completed or in final semester) in Business Administration, Marketing, Communication, or a related field

Skills & Competencies:

  • Strong interpersonal and communication skills (verbal & written)

  • Customer-centric attitude and a proactive problem-solving approach

  • Ability to manage multiple tasks and prioritize effectively

  • Basic understanding of customer journey and relationship management principles

  • Familiarity with CRM tools (e.g., HubSpot, Zoho, Salesforce) is a plus

  • Eagerness to learn and work in a collaborative team environment