Customer Success Management Trainee

2 weeks ago

Karachi, Sindh, Pakistan Trillium Information Security Systems Full time
Customer Success Management Trainee - SMB

Direct message the job poster from Trillium Information Security Systems

Talent Acquisition || HR Operations || MBA HR - Gold Medalist

Company Description
Trillium Information Security Systems (TISS) is a global leader in cybersecurity solutions and services, established in 2005. With nearly two decades of expertise, TISS delivers advanced, scalable, and effective cybersecurity services to clients worldwide. With over 100 cybersecurity specialists and more than 400 certifications, TISS offers custom solutions to meet the unique needs of businesses. Our indigenous technology development, extensive reseller network, and partnerships with leading vendors ensure that we provide the most reliable and cutting-edge cybersecurity services available.

Role Description
This is a full-time on-site role for a Customer Success Management Trainee - SMB. The position is located in Karachi. The trainee will be responsible for maintaining customer satisfaction, providing support, and ensuring customers receive the best service. Daily tasks include analyzing customer needs, handling inquiries, and communicating effectively to resolve issues and enhance customer experience.

Qualifications

  • Customer Satisfaction and Customer Service skills
  • Analytical Skills to understand and resolve customer issues
  • Customer Support and Communication skills
  • Ability to work independently and as part of a team
  • Proficiency in English and Urdu
  • Experience in the technology or cybersecurity industry is a plus
  • Bachelor's degree in Business Administration, Communications, IT, or related field
Seniority level
  • Internship
Employment type
  • Full-time
  • Industry: Computer and Network Security

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