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Achieve App Coordinator

4 weeks ago

Islamabad, Islamabad, Pakistan WellnessLiving Full time
Overview

Achieve App Coordinator at WellnessLiving

Location: Gulberg Green, Islamabad, Pakistan
Working Hours: 9:00 am – 5:00 pm EST
Job Type: Full-time
Date Posted: September 3, 2025

Location

Plot No:4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad

About Us

WellnessLiving isn't just our name, it's who we are. We're the software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business.

When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.

Responsibilities
  • Customer Onboarding: Guide customers through the onboarding process for the Achieve (White Label) Branded App, ensuring a smooth and seamless experience from start to finish.
  • Communication Liaison: Serve as the primary point of contact for customers and internal teams regarding app development and deployment.
  • Project Management: Coordinate all aspects of the app development lifecycle, including planning, execution, monitoring, and reporting. Ensure adherence to timelines and deliverables.
  • Quality Assurance: Conduct thorough testing and quality assurance checks to identify and resolve issues or bugs with the app before launch, with assistance from cross-functional teams.
  • Training and Support: Provide training and support to customers on app functionality, features, and best practices. Address questions or concerns promptly and effectively.
  • Continuous Improvement: Identify opportunities for enhancing the app's functionality, user experience, and performance. Collaborate with cross-functional teams to implement improvements.
  • Troubleshooting: Address technical issues or user concerns related to the app promptly to minimize disruption.
Qualifications & Skills
  • Minimum of 2 years of experience in a technical support role with direct customer and internal support interaction.
  • Strong verbal and written communication skills; ability to convey technical concepts clearly.
  • Excellent problem-solving abilities and proactive thinking.
  • Organizational and time management skills; ability to prioritize in a fast-paced environment.
  • Proficiency with Microsoft Office (Word, Excel) and familiarity with CRM platforms; experience with JIRA/Confluence is a plus.
  • Technical aptitude and experience in B2B support roles.
Our Ideal Candidate Will Bring
  • Teamwork and Collaboration: Empathetic, patient, and effective communicator who works well within teams.
  • Critical Thinking and Problem-Solving: Analytical and strategic thinker who can devise effective solutions.
  • Strong Work Ethic: Motivated to deliver exceptional results and meet deadlines.
  • Natural Leadership: Willingness to lead initiatives and own outcomes.
  • Entrepreneurial Spirit: Openness to innovation and continuous improvement; awareness of industry trends.
  • Time Management: Efficient prioritization and timely completion of tasks.
What We Offer
  • Competitive salary package based on experience
  • Comprehensive Group Health and Life Insurance
  • Gratuity
  • EOBI
  • Transport/fuel allowance within a 20-kilometer radius
  • Paid time off (Annual, Sick, Casual, Bereavement, Parental)
  • Quarterly events and staff programs
  • Career progression and internal promotions
  • Supportive workplace culture focused on growth and development

Referrals increase your chances of interviewing at WellnessLiving. WellnessLiving is an equal-opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, gender, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected status. We utilize AI to generate summaries of interview notes as part of our candidate evaluation process.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
  • Software Development

Apply Now


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