Achieve App Specialist

Title:  Achieve App Specialist

Location: Plot No: 4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad

Working Hours: 9:00 am – 5:00 pm EST

Job Nature: Permanent, Full-time (40 hours per week)

About Us:

WellnessLiving isn't just our name, it's who we are. We're the software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business.

When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.

About You:

The Onboarding Department is seeking a candidate with a proactive approach to enhance our customer onboarding experience. We need someone who brings out-of-the-box thinking and embodies a 'get it, want it, help first' attitude. As the 'Go-To' person for guiding our customers through the Achieve (White Label) Branded App Journey, the ideal candidate will have:

• A knack for customer service and excellence.
• Exceptional communication and collaboration skills to work effectively with cross-functional teams.
• Strong project management skills to ensure the branded app is developed and launched successfully on Google and Apple Play Stores.
• A positive, upbeat personality and a proactive approach to problem-solving.
• If you possess these qualities, we want to hear from you

Our ideal candidate will bring:

• Teamwork and Collaboration: Approachable, empathetic, and patient, with a knack for putting customers at ease. Excels at working harmoniously within teams and values open communication.
• Critical Thinking and Problem-Solving: Demonstrates analytical prowess and strategic thinking when confronted with challenges. Can evaluate situations and devise effective solutions.
• Strong Work Ethic: Diligent, reliable, and highly motivated to exceed expectations. Displays unwavering dedication and a commitment to delivering exceptional results.
• Natural Leadership Skills: Assumes leadership roles effortlessly, guiding initiatives and holding themselves accountable for outcomes. Listening attentively fosters growth in others and inspires them to excel.
• Entrepreneurial Spirit and Business Mindset: Embraces innovation and actively seeks opportunities for improvement. Stay abreast of industry trends and technological advancements to drive continuous growth and success.
• Time Management: Efficiently allocates time, prioritizes tasks effectively, and respects the schedules of others. Takes ownership of projects and tasks, ensuring timely completion and progress.

Responsibilities:

• Customer Onboarding: Guide customers through the onboarding process for the Achieve (White Label) Branded App, ensuring a smooth and seamless experience from start to finish.
• Communication Liaison: Serve as the primary point of contact for customers, internal teams, regarding app development and deployment.
• Project Management: Coordinate all aspects of the app development lifecycle, including planning, execution, monitoring, and reporting. Ensure adherence to timelines and deliverables.
• Quality Assurance: Conduct thorough testing and quality assurance checks to identify and resolve any issues or bugs with the assistance from cross functional teams in the app before launch.
• Training and Support: Provide training and support to customers on app functionality, features, and best practices. Address any questions or concerns promptly and effectively.
• Continuous Improvement: Identify opportunities for enhancing the app's functionality, user experience, and performance. Collaborate with cross functional teams to implement improvements to the product and/or processes and updates as needed.
• Troubleshooting: Address any technical issues or user concerns related to the app promptly and effectively. Provide timely resolution and support to minimize disruption to customers.

Skills & Qualifications:

• Minimum of 2 years of experience in a technical support role, demonstrating direct communication with customers and internal support teams.
• Strong verbal and written communication skills, adept at conveying technical and process-based concepts clearly and effectively.
• Excellent problem-solving abilities, capable of addressing customer issues promptly and efficiently.
• Exceptional organizational and time management skills, able to prioritize tasks and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office suite, particularly Word and Excel.
• Experience working with various operating systems and CRM platforms, JIRA (Confluence).
• Strong technical aptitude and previous experience in B2B support roles.

What we Offer:

• Competitive salary package based on experience
• Comprehensive Group Health and Life Insurance
• Gratuity
• EOBI
• Transport facility (If place of residency is within a 20-kilometer radius of company's address) / Fuel allowance
• Paid time off (Annual, Sick, Casual, Bereavement, Parental)
• Quarterly fun event
• Staff recognition programs
• Staff training programs
• Career progression. We have a long-standing history of promotion from within
• An enriched workplace culture that supports growth, development, and, most importantly, having fun

Please note that those who meet the qualifications for the position will be contacted directly.

We appreciate you taking the time and look forward to reviewing your application.

WellnessLiving is an equal-opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate's qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees.

We utilize AI to generate summaries of interview notes as part of our candidate evaluation process. This helps ensure a fair and consistent review while maintaining a human-centered hiring approach.