Customer Support Representative

Company: Red Consultants

Location: Office # 3A, above Meezan Bank, DC Road, Gujranwala

Job Type: Full-time, On-site

Shift Timings: 11:00 AM to 7:00 PM

Experience: Minimum 2 years in the Visa/Immigration Consultation industry

Qualification: Minimum Bachelor's degree required (Master's preferred)

About Red Consultants:

Red Consultants is a premier and trusted name in the visa and immigration industry. We are dedicated to turning our clients' dreams of international travel, study, and work into reality through expert guidance and a seamless process. We are seeking an experienced professional to join our team and provide exceptional service from day one.

Job Description:

We are looking for a confident, articulate, and experienced Customer Support Representative to serve as an expert point of contact for our clients. This is a key role for a professional who possesses in-depth knowledge of visa processes and excels in a client-facing environment. You will be responsible for providing high-level consultation and building trust with our clients through your expertise and superior communication skills.

Key Responsibilities:

• Conduct detailed in-person, phone, and email consultations to understand client profiles and advise on suitable visa options.
• Authoritatively explain complex visa processes, documentation requirements, and eligibility criteria for various countries.
• Utilize your technical abilities to manage client cases in our CRM system, ensuring accurate and timely updates.
• Address and resolve complex customer inquiries and concerns with expert knowledge and a solutions-oriented approach.
• Build strong, trusting relationships with clients through confident communication and professional social skills.
• Stay meticulously updated on frequently changing immigration laws and policies of key destination countries.
• Guide clients through the documentation collection process and ensure application packages are complete and compliant.

Mandatory Requirements:

• Minimum of 2 years of proven, hands-on experience in a customer-facing role within the visa consultation or immigration industry.
• Minimum qualification of a Bachelor's degree (Master's degree will be preferred).
• Exceptional Communication Skills: Fluent in English and Urdu (both verbal and written), with the ability to explain legal and procedural terms clearly and confidently.
• Technical Proficiency: High proficiency with CRM software, MS Office Suite, and managing digital documentation.
• Industry Expertise: Demonstrable knowledge of visa categories (e.g., tourist, student, work, family) for countries such as the UK, USA, Canada, Australia, or Europe.

Ideal Candidate Will Be:

• A confident and professional individual who enjoys social interaction and building rapport.
• Proactive, detail-oriented, and capable of managing a portfolio of clients efficiently.
• A patient listener and empathetic advisor, able to manage client expectations realistically.
• Highly organized and able to prioritize tasks in a fast-paced environment.

What We Offer:

• A highly competitive salary and benefits package commensurate with experience.
• A professional and supportive work environment.
• Opportunities for continuous learning and career advancement in a leading firm.

How to Apply:

If you are an experienced visa consultant with the required qualifications and are ready to take the next step in your career, please apply today.

Submit your updated resume through Indeed. In your application, please highlight your specific experience in the visa industry and your academic qualifications.

Location: Office # 3A, above Meezan Bank, DC Road, Gujranwala.

Red Consultants is an equal opportunity employer.

Job Type: Full-time

Pay: Rs40, Rs50,000.00 per month

Work Location: In person