Customer Service Staff

2 weeks ago


Gujranwala, Punjab, Pakistan SMA SPORTS Full time
Job Description
Customer dealing k liye professional staff ki zarorat ha timing 10am to 7pm 1 hour break
Whatsapp CV

Role Description

This is a full-time on-site role for a Customer Service Staff at SMA SPORTS, located in Mian Muhammad din plaza opposite Al sheikh hospital Urdu bazar Sialkot District. The Customer Service Staff will be responsible for handling customer inquiries, ensuring customer satisfaction, managing phone calls professionally, and enhancing the overall customer experience. Additional tasks include addressing customer complaints and providing timely solutions, maintaining customer records, and collaborating with other departments to resolve customer issues effectively.

Qualifications
  • Proficiency in Customer Support, Customer Service, and Customer Experience
  • Strong skills in Customer Satisfaction, Phone Etiquette, and effective communication
  • Ability to manage and resolve conflicts professionally
  • Excellent interpersonal skills and a customer-centric attitude
  • Basic computer skills and familiarity with customer service software
  • High school diploma or equivalent; a degree in any relevant field is a plus
  • Prior experience in a customer service role is preferred
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