Client Support Manager

7 days ago

Islamabad, Islamabad, Pakistan Afiniti Full time

Bachelors, Masters (Computer Science) Technical Education Preferred

  1. Responsible for smooth resolution of all Company related issues at CLIENT site.
  2. Required to work with SID, Engineering and other teams to ensure issues/errors are resolved in a timely manner.
  3. Resolve problems by working as a contact person between Company and our clients, coordinating with GD Leads and other key players (on and off shore).
  4. Maintain an excellent relationship with clients and ensure connectivity and engagement with Client Representatives at all levels of assigned accounts.
  5. Manage Client Service Relationship and serve as the point of contact for all issues related to the Company.
  6. Support the client through internal processes to execute timely deployments and/or ensure smooth operations.
  7. Submit status reports to management summarizing completed projects/tasks.
  8. Responsible for total incident ownership, managing all high and critical incidents.
  9. Manage and execute ad hoc reporting requirements.
  10. Required to visit clients twice a year.
Job Specification

Above average skills in relational database management systems and ability to use SQL.
Excellent verbal and written communication skills.
Excellent teamwork skills.
Proven ability to influence cross-functional teams without formal authority.
Must be able to travel for assignments if required.

Location: Information Technology and Services - Islamabad, Pakistan

#J-18808-Ljbffr

  • Desktop Support Technician

    2 weeks ago

    Islamabad, Islamabad, Pakistan Field Engineer Support Full time

    Get AI-powered advice on this job and more exclusive features.Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role located in Islamabad for a Desktop Support Technician. The Desktop Support Technician will be responsible for providing technical support for desktop computers, managing printer support,...

  • Client Support Expert

    4 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    About the RoleAs a Client Services Representative, you will be the first point of contact for clients, providing expert-level support and troubleshooting issues related to software functionality and workflows. You will collaborate with teams across different time zones to resolve queries and document key insights to improve software workflows.

  • Associate, Client Support

    3 weeks ago

    Islamabad, Islamabad, Pakistan S&P Global Full time

    About the Role:Grade Level (for internal use): 07Work Shift: This is a night shift position. However, based on changing business requirements, you may be required to work in the morning & evening shift.The Team:The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations and...

  • Associate, Client Support

    2 weeks ago

    Islamabad, Islamabad, Pakistan S&P Global Full time

    Join to apply for the Associate, Client Support role at S&P GlobalJoin to apply for the Associate, Client Support role at S&P GlobalThe TeamClient Support is a global team based in Mumbai, Ahmedabad and New York that provides support to investment professionals on the Visible Alpha platform.About The RoleGrade Level (for internal use):07The TeamClient...

  • Technical Client Support Specialist

    5 days ago

    Islamabad, Islamabad, Pakistan beBeeTechnical Full time

    Job DescriptionWe are seeking a highly skilled and motivated Technical Client Support Specialist to join our team.This role involves providing exceptional technical support to clients, resolving complex issues, and delivering outstanding customer service.Provide high-quality technical application support with minimal supervision.Resolve client issues,...

  • Client Operations Manager

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBeeCommunication Full time

    Job Title: Client Operations Manager">We are seeking a skilled professional to manage day-to-day operations and ensure smooth communication between clients, engineers, and internal departments. This role involves coordinating tasks, prioritizing responsibilities, and maintaining a calm and solution-focused approach.Key Responsibilities:Coordinate with...

  • Support Client Success Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBeeClient Full time

    Job Title:Support Client Success Specialist

  • Client Support Specialist

    7 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    As a customer-focused professional, you will play a vital role in shaping our clients' experiences. In this challenging and rewarding position, you will be responsible for:Providing exceptional customer service through various communication channels.Solving complex problems and resolving client queries efficiently.Buidling trust and loyalty with our clients...

  • Client Support Executive

    7 days ago

    Islamabad, Islamabad, Pakistan The Communi Tech Full time

    Job Description:- Responding to emails and phone calls from staff to ensure best service.- Accurate data keeping.- Reporting to management at the end of shift.- Scheduling shifts of our client's staff.- Complying with all given guidelines.- Other Control Room tasks.Job SpecificationExcellent phone etiquette and excellent verbal, written, and interpersonal...

  • Client Systems Technical Support Administrator

    7 days ago

    Islamabad, Islamabad, Pakistan GovCIO Full time

    OverviewGovCIO is currently hiring for a Client Systems Technical Support Administrator. This position will be located in Islamabad, Pakistan and will be onsite.ResponsibilitiesProvide systems administration support. The contractor shall:Administer, install, operate and maintain AFCENT network and day-to-day technical operation of the Network Control Center...