Client Support Manager
6 days ago
Bachelors, Masters (Computer Science) Technical Education Preferred
- Responsible for smooth resolution of all Company related issues at CLIENT site.
- Required to work with SID, Engineering and other teams to ensure issues/errors are resolved in a timely manner.
- Resolve problems by working as a contact person between Company and our clients, coordinating with GD Leads and other key players (on and off shore).
- Maintain an excellent relationship with clients and ensure connectivity and engagement with Client Representatives at all levels of assigned accounts.
- Manage Client Service Relationship and serve as the point of contact for all issues related to the Company.
- Support the client through internal processes to execute timely deployments and/or ensure smooth operations.
- Submit status reports to management summarizing completed projects/tasks.
- Responsible for total incident ownership, managing all high and critical incidents.
- Manage and execute ad hoc reporting requirements.
- Required to visit clients twice a year.
Above average skills in relational database management systems and ability to use SQL.
Excellent verbal and written communication skills.
Excellent teamwork skills.
Proven ability to influence cross-functional teams without formal authority.
Must be able to travel for assignments if required.
Location: Information Technology and Services - Islamabad, Pakistan
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