Client Support Manager

4 weeks ago

Islamabad, Islamabad, Pakistan Afiniti Full time

Bachelors, Masters (Computer Science) Technical Education Preferred

  1. Responsible for smooth resolution of all Company related issues at CLIENT site.
  2. Required to work with SID, Engineering and other teams to ensure issues/errors are resolved in a timely manner.
  3. Resolve problems by working as a contact person between Company and our clients, coordinating with GD Leads and other key players (on and off shore).
  4. Maintain an excellent relationship with clients and ensure connectivity and engagement with Client Representatives at all levels of assigned accounts.
  5. Manage Client Service Relationship and serve as the point of contact for all issues related to the Company.
  6. Support the client through internal processes to execute timely deployments and/or ensure smooth operations.
  7. Submit status reports to management summarizing completed projects/tasks.
  8. Responsible for total incident ownership, managing all high and critical incidents.
  9. Manage and execute ad hoc reporting requirements.
  10. Required to visit clients twice a year.
Job Specification

Above average skills in relational database management systems and ability to use SQL.
Excellent verbal and written communication skills.
Excellent teamwork skills.
Proven ability to influence cross-functional teams without formal authority.
Must be able to travel for assignments if required.

Location: Information Technology and Services - Islamabad, Pakistan

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