Global Client Support Professional

7 days ago

Islamabad, Islamabad, Pakistan beBeeClient Full time $20,000 - $30,000
Support Client Operations Team Member

This is a night shift position, however based on changing business requirements you may be required to work in the morning & evening shift.

The Client Operations team provides client support by holding investigative conversations and driving product usage and revenue. As a member of this global team you will learn industry knowledge, produce research, and develop technical skills.

You will work with different teams across many functional areas including Sales, Technology, Content & Industry Research etc.

Your regular day will involve answering client queries, showcasing your knowledge of tools, data, and industries we cover. Top financial institutions will rely on you to solve issues they cannot resolve on their own.

  • Provide client support via phone, email, and other mediums.
  • Make suggestions regarding product usability, presentation, and data quality.
  • Partner with product teams for timely and thorough testing of our products, focusing on the client experience.
  • Exercise independent judgment during UAT in developing test plans and evaluating testing results.
  • Collaborate with senior associates on projects to improve and develop subject matter expertise, including data pulls and editorial support.
  • Partner with clients to identify template opportunities and guide them through our template-building process.
  • Provide research & analysis support to senior associates.

Required Skills and Qualifications:

Basic Required Qualifications:

  • Minimum of a Bachelor's degree in Economics or Finance.
  • Fresh graduates and candidates with up to 6 months of experience.
  • Succinct communication skills.
  • Strong collaboration skills.
  • Strong financial knowledge or knowledge of the global economy.
  • Proficient ability to navigate and use common computer programs.

Additional Preferred Qualifications:

  • Previous experience in a client support role.
  • Familiarity with business intelligence tools.
  • Experience in conducting User Acceptance Testing (UAT).
  • Ability to manage multiple tasks and prioritize effectively.
  • Strong problem-solving skills and attention to detail.

Benefits:

We take care of you so you can take care of business. We care about our people that's why we provide everything you—and your career—need to thrive.

Our benefits include:

  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones too, with some best-in class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

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