Associate, DMS Client Support

3 days ago

Islamabad, Islamabad, Pakistan S&P Global Full time $40,000 - $80,000 per year
Job Description:About the Role:Responsibilities:
  • Respond to inquiries for data feed and cloud service clients
  • Improve your technical expertise with User Acceptance Testing (UAT), MS Excel, and SQL.
  • Provide professional, timely, quality support of our feed-based products
  • Recording accurate and timely tracking of client issues within our Client Relationship Management system (Salesforce)
  • Documentation of newly found solutions and product updates
  • Collaboration with internal teams across the global organization to answer client concerns, and route improvement requests and sales leads
  • Staying current on existing and newly developed product offerings
What we're looking for:Basic Qualifications:
  • Minimum of Bachelor's degree in Finance, Business, Accounting, Economics or related field
  • Excellent English communications skills
  • Experience in Outlook, Word, and PowerPoint
  • Knowledge of corporate accounting statements such as the income statement, balance sheet, and cash flow statement
  • Excellent written and verbal interpersonal skills, strong attention to detail and ability to multitask and prioritize effectively
  • Team-player mentality with collaboration skills
  • Flexibility for changes in a dynamic environment
  • Advanced Excel experience
  • Desire and aptitude for continuous learning
Preferred Qualifications:
  • 0-2 years working experience in a finance or data related position
  • Knowledge of investments including private equity, public equity, fixed income, ETF's, mutual funds, commodities, etc.
  • SQL experience
  • Proficiency with Capital IQ Platforms/Products
What's In It For You?Our Purpose:Our Values:Benefits:Our benefits include:Equal Opportunity Employer

S&P Global

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