Customer Support Specialist

4 weeks ago


Faisalabad City Tehsil, Pakistan Technifirm Full time

Role Description

This is a full-time onsite role for a Customer Support Specialist at Technifirm. The Customer Support Specialist will be responsible for handling customer inquiries, providing technical support, ensuring customer satisfaction, and utilizing analytical skills to resolve issues efficiently.

Key Responsibilities

  • Handle incoming customer queries from UK clients in a professional manner
  • Provide accurate information and resolve customer issues promptly
  • Maintain high-quality service standards
  • Document customer interactions in CRM tools
  • Collaborate with the team to improve customer experience
  • Follow communication scripts and guidelines provided by the company

Requirements:

  • Fluent in English (both written and spoken)
  • Strong interpersonal and communication skills
  • Minimum education: Intermediate or above
  • Prior experience in a call center or customer support is a plus
  • Must be punctual, motivated, and a team player
  • Comfortable with UK working hours

Location: Faisalabad (office-based)

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