Customer Support Specialist

1 day ago


Peshawar City Tehsil, Pakistan beBeeCustomerSupport Full time
Customer Support Specialist

This role is focused on delivering exceptional customer experiences through various communication channels and collaborating with other departments to efficiently resolve customer issues.

  1. Act as the primary point of contact for customer inquiries, complaints, and concerns via email, chat, and phone.
  2. Proactively identify recurring issues and work towards their resolution by conducting thorough investigations.
  3. Develop strategies to enhance the customer support portal, creating a more intuitive and user-friendly experience for customers.
  4. Perform administrative tasks, including working on ERP tutorials and maintaining knowledge of IT systems.
Requirements

Successful candidates will possess excellent English skills, effective communication abilities, and a solid understanding of fundamental IT concepts. A Bachelor's degree is required for this role.

  • Full-Time Position

The ideal candidate will have a strong understanding of customer service principles and be able to work in a fast-paced environment. They should also have excellent problem-solving skills and be able to prioritize multiple tasks effectively.

Additional responsibilities may include:

  • Providing training to new employees on customer support procedures.
  • Assisting in the development of customer support processes and procedures.


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