Customer Support Representative

6 days ago


Faisalabad City Tehsil, Pakistan Naxape Full time

Company Description

At Naxape, we specialize in providing comprehensive workforce and IT support services designed to help businesses thrive. Our offerings include custom portals, inbound call handling, and specialized support in IT solutions and BPO services. We prioritize transparency and 24/7 communication for seamless operations. With a focus on delivering personalized customer service, secure tools, and advanced processing, Naxape ensures your business gets the support it needs to excel. We empower your growth by enhancing customer interactions and streamlining internal workflows.

Role Description

This is a full-time on-site role for a Customer Support Representative located in Faisalabad. The Customer Support Representative will be responsible for handling inbound customer inquiries, providing exceptional customer service, and ensuring customer satisfaction. Daily tasks include troubleshooting technical issues, addressing customer concerns, and maintaining communication to resolve problems effectively.

Qualifications

  • Graduation
  • Customer Support and Customer Service skills
  • Strong Communication and Customer Satisfaction skills
  • Experience in Troubleshooting technical issues
  • Excellent problem-solving abilities and patience with customers
  • Ability to work effectively in a team-oriented environment
  • Proficiency in using customer support software and tools
  • Prior experience in IT support or BPO services is a plus
  • Bachelor's degree in any relevant field is preferred
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