
Product Support
3 weeks ago
Join to apply for the Product Support (Tier 1) - Night Shift role at Softech Worldwide.
We are looking to add multiple Product Support Analyst (Tier 1) to support our Enterprise & Government Customers using VIDIZMO products and services on SaaS, Customer's Azure & AWS Cloud, or On-Premise Models.
We provide Video Content Management systems to Fortune 5000 companies and Governments worldwide. Recognized in Gartner's Magic Quadrant and IDC MarketScape for Digital Evidence Management, we are among the top 7 companies globally. Our systems enable live and on-demand video streaming, multimedia content sharing, and video/audio analysis using Machine Learning.
Job Description- Resolve technical deployment and implementation issues by communicating directly with customers via phone, ticketing system, and remote web meetings.
- Maintain high customer satisfaction through prompt responses and excellent communication.
- Ensure SLA compliance for customer-reported tickets by responding promptly and effectively.
- Assist software testing and product teams as needed.
- Develop and maintain expertise in VIDIZMO's product suite.
- Educate customers on VIDIZMO functions and features.
- Escalate bugs and issues to Tier 2, Tier 3, and Product Engineering teams.
- Stay informed about upcoming releases, including new features and bug fixes.
- Strong communication skills, both written and verbal.
- Understanding of Networking, OS, Databases, Browsers, HTML, Cloud/Web Applications.
- Hands-on experience installing OS, troubleshooting Internet/LAN/WAN, connectivity, browsers, etc.
- Ability to use illustration tools for network and system diagrams.
- 2+ years experience in System & Network Administration, Deployment & Implementation of high-availability web applications in complex IT environments.
- Knowledge of Video, Digital Media, Content Management Systems, Encoding, Streaming, CDNs is preferred.
- 2-3 years of professional experience.
- BSc or higher in Computer Science.
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industry: IT Services and IT Consulting
-
Product Support Specialist
4 days ago
Karachi, Sindh, Pakistan beBeeProductSupport Full time 6,000,000 - 12,000,000About the PositionWe are seeking a skilled Product Support Specialist to provide exceptional assistance to our clients using Temenos products.You will analyze and resolve client tickets in a timely manner, ensuring customer satisfaction and meeting service level agreements.Work closely with clients and stakeholders to provide guidance and support during...
-
Product Support Engineer
3 weeks ago
Karachi, Sindh, Pakistan Softech Worldwide Full timeJoin to apply for the Product Support Engineer (Tier 2) role at Softech WorldwideJoin to apply for the Product Support Engineer (Tier 2) role at Softech WorldwideWe are looking to hire Product Support Engineer (Tier 2) to join our Customer Success Department, focused on delivering technical support to Enterprise and Government customers using VIDIZMO...
-
Product Support Specialist
1 week ago
Karachi, Sindh, Pakistan beBeeProductSupport Full time 600,000 - 800,000Join our team as a Product Support Specialist.We are seeking a skilled and experienced Product Support Analyst to support our Enterprise & Government Customers using VIDIZMO products and services on SaaS, Customer's Azure & AWS Cloud, or On-Premise Models.We provide Video Content Management systems to Fortune 500 companies and Governments worldwide....
-
Analyst - Product Support
4 weeks ago
Karachi, Sindh, Pakistan Temenos Headquarters SA Full timeABOUT TEMENOSTemenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.We serve over 3000 clients from the largest to challengers and community banks in 150+...
-
Product Support Professional
1 week ago
Karachi, Sindh, Pakistan beBeeExpert Full timeProduct Support ProfessionalPromoting excellence in banking services is at the heart of our role. We support clients across various stages, from implementation to live usage.We are looking for a qualified and experienced professional to join our team as a Product Support Specialist. This individual will handle client incidents with expertise, ensuring...
-
Product Support Specialist
3 days ago
Karachi, Sindh, Pakistan beBeeTechnical Full time 900,000 - 1,200,000About the RoleWe're seeking a skilled Technical Support Engineer to join our organization.You will handle incoming support tickets, ensuring timely and high-quality responses.Collaborate closely with our Engineering team to resolve bugs and address urgent customer escalations.Develop deep product expertise within your first year, becoming a trusted technical...
-
Product Support Specialist
3 days ago
Karachi, Sindh, Pakistan beBeeCustomerFocused Full time 2,000,000 - 2,500,000Our company seeks a diligent customer-focused individual to bolster our Product Support Team. As a frontline solution engineer, you will be the primary point of contact for all internal and external clients.Key responsibilities include:Providing first-line support and troubleshooting customer queries.Supporting clients through various communication mediums...
-
Software Product Support Specialist
3 days ago
Karachi, Sindh, Pakistan beBeeSupport Full time 800,000 - 1,200,000Software Product Support ProfessionalWe are seeking a highly skilled and motivated Software Product Support Professional to join our team. In this role, you will be responsible for providing technical support to our customers, ensuring that their software products are installed, configured, and running smoothly.The successful candidate will have excellent...
-
Engineering Production Support Specialist
3 days ago
Karachi, Sindh, Pakistan beBeeProduction Full time 900,000 - 1,300,000Job Summary:To assist the Senior Manager in managing production equipment and implementing maintenance objectives.About this role:We are seeking a skilled professional to support the smooth operation of Pharma machines/equipment.The ideal candidate will possess strong technical knowledge and excellent problem-solving skills.Key Responsibilities:Assist the...
-
Product Support Software Professional
3 days ago
Karachi, Sindh, Pakistan beBeeSoftware Full time 2,000,000 - 3,000,000We are looking for an experienced software engineer or senior software engineer to join our team and handle client incidents to satisfactory resolution.Responsibilities include providing technical support to clients using Temenos products.