Product Support Specialist

3 days ago

Karachi, Sindh, Pakistan beBeeCustomerFocused Full time 2,000,000 - 2,500,000

Our company seeks a diligent customer-focused individual to bolster our Product Support Team. As a frontline solution engineer, you will be the primary point of contact for all internal and external clients.

Key responsibilities include:

  1. Providing first-line support and troubleshooting customer queries.
  2. Supporting clients through various communication mediums such as emails, chats, calls, and remote assistance tools.
  3. Creating tickets in the portal with detailed requirements and assigning tasks to relevant teams in a timely manner.
Required Qualifications
  • Excellent analytical and technical skills.
  • Strong problem-solving abilities.
  • Proficiency in MS Office, Jira, JSM, Confluence, and Postman.
  • Understanding of Scrum and change management cycle.
  • Ability to handle pressure and meet tight deadlines.

Successful candidates will possess excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment. If you are a detail-oriented and organized professional looking for a challenging opportunity, please submit your application.

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