Product Support Specialist

3 days ago

Karachi, Sindh, Pakistan beBeeTechnical Full time 900,000 - 1,200,000
About the Role

We're seeking a skilled Technical Support Engineer to join our organization.

  • You will handle incoming support tickets, ensuring timely and high-quality responses.
  • Collaborate closely with our Engineering team to resolve bugs and address urgent customer escalations.
  • Develop deep product expertise within your first year, becoming a trusted technical advisor.

This is an excellent opportunity to make a lasting impact on both students' lives and higher education.

Key Responsibilities:

We are looking for someone who can handle a fast-paced environment and prioritize tasks effectively. Our ideal candidate should be able to communicate complex technical information to customers in a clear and concise manner.

  • Handle incoming support tickets via phone, email, or chat
  • Collaborate with cross-functional teams to resolve customer issues
  • Document and track customer interactions using our CRM system

The successful candidate will have excellent problem-solving skills, a strong attention to detail, and the ability to work well under pressure.

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