Customer Service Representative

6 days ago

Islamabad, Islamabad, Pakistan Rehman Group of Travels Full time

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Direct message the job poster from Rehman Group of Travels

Customer Support & Chat Specialist | Business Development | CRM & CFD Trading Expertise | Inbound/Outbound | Tech Systems Analyst | Call Center…

Company: Rehman Travels

Job Type: Full-Time | Morning/Evening/Night

________________________________________

About Us:

At Rehman Travels, we've been connecting people with the world since 1995. As a trusted leader in global travel, we specialize in personalized travel planning, visa services, Hajj & Umrah packages, and corporate travel solutions. We're looking for enthusiastic, customer-focused professionals to join our growing support team.

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We are seeking a Customer Service Representative (CSR) who will serve as the first point of contact for our clients, providing exceptional service across phone, email, and WhatsApp. If you're passionate about travel and love helping people, this role is perfect for you.

________________________________________

Key Responsibilities:

  • Respond to customer inquiries regarding bookings, visa services, packages, and travel policies
  • Manage customer interactions via phone, email, chat, and WhatsApp with professionalism
  • Process bookings, changes, cancellations, and refunds in a timely manner
  • Coordinate with internal teams for special requests, itinerary planning, or documentation
  • Provide accurate information on travel regulations, airline policies, and promotions
  • Maintain detailed records of customer interactions in CRM or booking systems
  • Follow up with clients for feedback, confirmations, and post-travel support
  • Uphold company standards in service, communication, and client satisfaction

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Qualifications:

  • Bachelor's degree (preferred but not mandatory)
  • 1–2 years of customer service experience (preferably in travel, hospitality, or BPO)
  • Excellent communication skills in English and Urdu (spoken & written)
  • Strong problem-solving abilities and a customer-first mindset
  • Familiarity with GDS platforms, travel booking software, or CRM systems is a plus
  • Ability to work in shifts, including weekends (if required)

________________________________________

What We Offer:

  • Competitive salary package
  • Performance-based bonuses
  • Training and growth opportunities within the travel industry
  • A dynamic, friendly, and supportive team environment
  • Employee travel discounts and incentives

________________________________________

How to Apply:

Please send your resume and a brief cover letter to Hr@rehmantravel.com with the subject line:

"Application – CSR (Travel Services)"

________________________________________

  • Join us in delivering unforgettable travel experiences and building a career that goes places
Seniority level
  • Entry level
Employment type
  • Full-time
Industries
  • Airlines and Aviation

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