Customer Service Specialist

10 hours ago


Lahore, Punjab, Pakistan NetX International Full time
Overview

Location: Al Hafeez Shopping Mall, Main Boulevard, Gulberg, Lahore

Job Type: Full-time (On-site)

Salary Range: PKR 50,000 – 100,000 per month (Exclusive of incentives).

Job Timings: 01:00 PM - 10:00 PM

About the Role

NetX International is seeking a Customer Service Specialist to join our dynamic team in Lahore. The ideal candidate will manage customer inquiries, resolve issues, and provide excellent support for a great customer experience.

Key Responsibilities
  • Respond to customer queries via phone, email, and in-person.
  • Provide accurate information about products, services, and policies.
  • Resolve complaints and ensure customer satisfaction in a professional manner.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with internal teams to improve customer service processes.
  • Identify recurring issues and suggest improvements to enhance service quality.
  • Achieve performance metrics including response time and resolution rate.
Requirements
  • Proven experience in customer service or a similar role.
  • Strong communication and interpersonal skills.
  • Ability to multitask, manage stress, and handle challenging situations.
  • Proficiency in MS Office and basic CRM systems.
  • Fluency in English and Urdu (spoken and written).
Benefits
  • Competitive salary package (PKR 50,000 – 100,000).
  • Opportunities for professional growth and career advancement.
  • Supportive team environment.
  • An ideal workplace situated in the heart of Gulberg, Lahore.
How to Apply

Interested candidates are encouraged to apply through LinkedIn or send their updated CV to .


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