
Call Center Team Leader
4 weeks ago
We are seeking a Call Center Team Leader to manage and motivate our growing call center team. You will be responsible for ensuring high performance, excellent customer service, and meeting business targets. This role requires strong leadership, communication, and problem-solving skills to support agents, handle escalations, and drive team success.
KEY RESPONSIBILITIES- Team Management: Lead and supervise a team of call center agents, ensuring productivity and engagement.
- Performance Monitoring: Track KPIs, call quality, and customer interactions to maintain high service standards.
- Training & Development: Provide coaching, support, and training to enhance team performance.
- Escalation Handling: Resolve customer complaints and complex queries efficiently.
- Process Improvement: Identify operational inefficiencies and suggest improvements for better workflows.
- Motivation & Engagement: Foster a positive and motivating work environment to drive performance.
- Reporting & Analysis: Prepare reports on team performance, sales, and customer feedback for management.
- Experience: Minimum 2 years in a call center supervisory/team leader role.
- Industry Knowledge: Experience in energy, utilities, or sales is a plus.
- Skills: Strong leadership, communication, and problem-solving skills.
- Tech-Savvy: Familiarity with CRM systems and call center software.
- Goal-Oriented: Ability to meet and exceed performance targets.
- Customer-Focused: Commitment to delivering excellent service and resolving customer concerns.
- Competitive Salary + Performance Bonuses
- Commission Per Sale – Earn more based on your performance
- Career Growth Opportunities in a Fast-Growing Company
- Supportive and Collaborative Work Environment
- Training & Professional Development
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Call Center Expert
1 week ago
Lahore, Punjab, Pakistan Grow More Call Center Full timeAre you a driven and customer-oriented individual looking for a new challenge?About the PositionWe are seeking a highly skilled Call Center Expert to join our team of dedicated professionals at Grow More Call Center.The ideal candidate will have extensive experience in call center environments, excellent communication skills, and the ability to work...
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Call Center Representative
1 week ago
Lahore, Punjab, Pakistan Taurus Call Center Full timeResponsibilities:As a Customer Support Representative, you will be responsible for:Making outbound calls to customers to provide customer services and follow up on customer inquiries.Responding to customer calls in a professional and courteous manner.Work Schedule:Our call center operates from 7:30 am to 5 pm during summer and 8:00 am to 5:30 pm during...
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Call Center Operations Leader
11 hours ago
Lahore, Punjab, Pakistan beBee Careers Full timeAbout the RoleWe are seeking an experienced Call Center Operations Leader to join our team. The successful candidate will be responsible for overseeing the daily operations of the call center, including managing a team of support staff and ensuring that all customer inquiries are responded to in a timely and professional manner.The Call Center Operations...
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UK Base Call Center Agents
12 hours ago
Lahore, Punjab, Pakistan Caliber Link Call Center Full timeUK Base Call Center Agents Caliber Link Call Center , Pakistan Apply Only Through Mustakil.com, Pakistan's No.1 Jobs SiteWe are looking for Call Center Agents (Male & Female, Fresher & Experienced) for our UK Campaign in Lahore. If you think you are a perfect fit for this job, then take the leap and change your...
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Call Center Agents
12 hours ago
Lahore, Punjab, Pakistan Taurus Call Center Co. Ltd. Full timeCall center agents will be responsible for making outbound calls.Provide customer services.Make relevant notes from customer interactions.Follow up on customer calls.QualificationsEducation: Freshers and experienced candidates can apply.Intermediate and bachelor's degrees are preferred.Candidates with call center experience will be preferred, and those who...
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Lahore, Punjab, Pakistan grow more call center Full timeCompany Overview:Grow More Call Center is a leading provider of customer service solutions in Lahore, Punjab, Pakistan. We are committed to delivering exceptional customer experiences through our highly trained and experienced agents.Job Description:We are seeking an experienced Xfinity agent to join our team. As a customer service representative, you will...
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Call Center Staff
12 hours ago
Lahore, Punjab, Pakistan Call Huts Full timeMale/Female Staff Required on Urgent Basis for NIGHT Shift.Female Staff Preference Night ShiftTimings: 8:00 PM to 5:00 AMWorking Days: Monday to Friday Saturday and Sunday OFFBasic Salary: 18k to 30k (Salaries are mentioned only for freshers)Experienced candidates' salary will be discussed in the interview.Job SpecificationHaving exceptional active listening...
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Call Center Representative
12 hours ago
Lahore, Punjab, Pakistan Call Matricx Full timeCall Center agent required. Basic salary, Sales Bonus, Sales incentive, and cash promos. Agent of the week and Agent of the month. Freshers and Experienced both can apply.ShiftsEVENING SHIFTTimings: 02:00PM - 10:00PM.NIGHT SHIFTTimings: 09:00PM - 05:00AM.Up to: RS.70,000 per month + Incentives + Commission.Perks and Benefits- Incentives start from first...
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Assistant Call Center Leader
12 hours ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob Overview:We are looking for a highly skilled and motivated individual to join our call center team as an Assistant Call Center Manager.The successful candidate will be responsible for supporting the call center operations, improving processes, and maintaining a positive work environment.Key Responsibilities:Assist in overseeing daily call center...
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Call Center Manager Position
2 weeks ago
Lahore, Punjab, Pakistan DSD Recruitment Full timeDSD Recruitment is seeking an experienced Call Center Manager to join our team. In this critical role, you will be responsible for managing a team of call center agents, ensuring excellent customer service, and meeting business objectives.">ResponsibilitiesTeam Management: Oversee and supervise a team of call center agents, promoting a culture of teamwork...
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Call Center Team Lead
1 week ago
Lahore, Punjab, Pakistan Excel Solutions (Pvt.) Ltd. Full timeJob OverviewExcel Solutions (Pvt.) Ltd. is seeking a seasoned Call Center Supervisor to oversee the daily operations of our customer service team.The ideal candidate will have a strong background in customer service, leadership skills, and experience with call center management software.
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Call Center Team Member
12 hours ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob SummaryWe are seeking highly motivated and results-driven individuals to join our call center team. As a call center agent, you will be responsible for delivering exceptional customer experiences and contributing to the success of our organization.Key Responsibilities:Answer customer calls and respond to their inquiries in a timely and professional...
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Call Center Team Lead
12 hours ago
Lahore, Punjab, Pakistan Xcentric Services Full timeAnswering incoming customer calls and responding to inquiries.Providing excellent customer service and resolving customer issues in a timely manner.Explaining our products and services to customers and addressing any questions or concerns they may have.Adhering to all company policies and procedures.Lead and manage a team of call center officers.Provide...
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Customer Support Representative
4 weeks ago
Lahore, Punjab, Pakistan Taurus Call Center Full timeCustomer Support RepresentativeTaurus Call Center, PakistanTaurus Call Center is hiring for CSR urgentlyResponsibilitiesCall center agents will be responsible for making outbound calls and providing customer services.Follow-up on customer calls.Salary:20k basic in one month probation25k basic after probation30k+ (Including incentives, bonuses,...
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Call Center Quality Process Developer
5 days ago
Lahore, Punjab, Pakistan ibex. Pakistan Full timeIbex seeks a highly skilled Quality Control Analyst to drive quality process improvement initiatives across our global client base.Job Description:Develop and implement call center quality processes and procedures to enhance customer experience.Collaborate with compliance, sales, and training teams to identify areas for improvement.Analyze call data to...
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Call Center Representative
12 hours ago
Lahore, Punjab, Pakistan Alpha DME Full timeJoin Alpha DME – Where Ambition Meets OpportunityAre you a confident, English-fluent professional looking for an exciting career in customer service? Alpha DME is hiring passionate and driven Female Call Center Representatives for our night shift. Step into a dynamic work environment where your hard work is rewarded with a competitive package of 30K to...
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Technical Director of Call Centers
2 weeks ago
Lahore, Punjab, Pakistan Allianz Technologies Full timeWe are looking for an experienced IT Leader for our Call Services team. In this role, you will be responsible for managing our call center setup, including dialing systems and software applications.Key Skills and QualificationsStrong technical expertise in ISA Server and Linux systems.Excellent leadership skills to manage a team.Able to troubleshoot complex...
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Call Center Team Lead
4 weeks ago
Lahore, Punjab, Pakistan Next Age Technologies (Pvt) Ltd Full timeCall Center Team Lead Next Age Technologies (Pvt) Ltd, Pakistan NextAge Technologies Pvt. Ltd. requires the services of an experienced "Team Lead Call Centre" Male/Female for its Lahore Call Centre.Duties & ResponsibilitiesForecast volumes of calls and manpower requirements.Maintain call distribution system by configuring the telephone to automatically...
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Call Center Team Member
12 hours ago
Lahore, Punjab, Pakistan beBee Careers Full timeIn this Call Center Team Member role, you will be responsible for providing phone support to our customers. You will handle inbound and outbound calls, address customer inquiries, and resolve issues efficiently.Your key responsibilities include maintaining a high level of product knowledge, collaborating with the team to meet performance targets, and...
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Call Center Specialist
12 hours ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob SummaryThis position requires a highly motivated and customer-focused individual to join our team as a Call Center Agent. As a Call Center Agent, you will be responsible for delivering exceptional customer service and ensuring that customer needs are met promptly and efficiently.Your key responsibilities will include handling inbound and outbound calls,...