
Call Center Team Leader
5 days ago
We are seeking a Call Center Team Leader to manage and motivate our growing call center team. You will be responsible for ensuring high performance, excellent customer service, and meeting business targets. This role requires strong leadership, communication, and problem-solving skills to support agents, handle escalations, and drive team success.
KEY RESPONSIBILITIES- Team Management: Lead and supervise a team of call center agents, ensuring productivity and engagement.
- Performance Monitoring: Track KPIs, call quality, and customer interactions to maintain high service standards.
- Training & Development: Provide coaching, support, and training to enhance team performance.
- Escalation Handling: Resolve customer complaints and complex queries efficiently.
- Process Improvement: Identify operational inefficiencies and suggest improvements for better workflows.
- Motivation & Engagement: Foster a positive and motivating work environment to drive performance.
- Reporting & Analysis: Prepare reports on team performance, sales, and customer feedback for management.
- Experience: Minimum 2 years in a call center supervisory/team leader role.
- Industry Knowledge: Experience in energy, utilities, or sales is a plus.
- Skills: Strong leadership, communication, and problem-solving skills.
- Tech-Savvy: Familiarity with CRM systems and call center software.
- Goal-Oriented: Ability to meet and exceed performance targets.
- Customer-Focused: Commitment to delivering excellent service and resolving customer concerns.
- Competitive Salary + Performance Bonuses
- Commission Per Sale – Earn more based on your performance
- Career Growth Opportunities in a Fast-Growing Company
- Supportive and Collaborative Work Environment
- Training & Professional Development
-
Call Center Service Representative
7 days ago
Lahore, Punjab, Pakistan Taurus Call Center Full timeJob DescriptionWe are hiring a skilled Call Center Service Representative to provide exceptional customer service to our clients. The successful candidate will be responsible for making outbound calls and addressing customer inquiries or concerns.ResponsibilitiesMaking outbound calls to customers and addressing their inquiries or concerns.Following up on...
-
Call Center Operations Leader
4 days ago
Lahore, Punjab, Pakistan DSD Recruitment Full timeAbout the RoleWe are looking for a seasoned Call Center Operations Leader to drive performance, ensure excellent customer service, and meet business targets. This role requires strong leadership, communication, and problem-solving skills.ResponsibilitiesTeam Leadership: Motivate and direct a team of call center agents to achieve high performance.Performance...
-
Call Center Agent
4 days ago
Lahore, Punjab, Pakistan Grow More Call Center Full timeResponsibilities: As a call center agent - Xfinity, you will be responsible for:Handling inbound calls from customers regarding billing inquiries, service issues, and general support requests related to Xfinity services.Providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.Navigating multiple systems...
-
Outbound Call Specialist
2 days ago
Lahore, Punjab, Pakistan Taurus Call Center Full timeCustomer Service Representative PositionTaurus Call Center offers an exciting opportunity for customer-focused individuals to join our team as Customer Support Representatives.The ideal candidate will be responsible for:Making outbound calls to customers to resolve their queries and concernsProviding timely and effective solutions to customers' issuesOur...
-
Call Center Team Lead
5 days ago
Lahore, Punjab, Pakistan Ats Technologies Full timeWe are seeking a seasoned professional to manage our call center operations. The successful candidate will lead a team of experienced professionals, focusing on:Building and maintaining high-performing teamsDeveloping and implementing effective strategiesMaintaining excellent client relationshipsThe ideal candidate will have a strong background in call...
-
Call Center Team Lead
1 week ago
Lahore, Punjab, Pakistan Next Age Technologies (Pvt) Ltd Full timeCall Center Team Lead Next Age Technologies (Pvt) Ltd, Pakistan NextAge Technologies Pvt. Ltd. requires the services of an experienced "Team Lead Call Centre" Male/Female for its Lahore Call Centre.Duties & ResponsibilitiesForecast volumes of calls and manpower requirements.Maintain call distribution system by configuring the telephone to automatically...
-
Customer Support Representative
7 days ago
Lahore, Punjab, Pakistan Taurus Call Center Full timeCustomer Support RepresentativeTaurus Call Center, PakistanTaurus Call Center is hiring for CSR urgentlyResponsibilitiesCall center agents will be responsible for making outbound calls and providing customer services.Follow-up on customer calls.Salary:20k basic in one month probation25k basic after probation30k+ (Including incentives, bonuses,...
-
Call Center Business Consultant
5 days ago
Lahore, Punjab, Pakistan SnSkies Pvt. Ltd. Full timeJob OverviewTo promote SnSkies Pvt. Ltd.'s product to various call centers in Pakistan and worldwide, we seek a qualified professional. This role involves regular monitoring of call center performance and addressing queries from these centers. As a business consultant, the individual will work with interested individuals who want to establish a call center...
-
Client Support Associate
7 days ago
Lahore, Punjab, Pakistan Taurus Call Center Full timeAbout the RoleTaurus Call Center is looking for an experienced Outbound Customer Service Specialist to join our team in Lahore, Pakistan. In this role, you will be responsible for making outbound calls and providing top-notch customer service to our clients.Key Responsibilities:Making outbound calls to customers and addressing their inquiries or...
-
Outbound Customer Service Specialist
7 days ago
Lahore, Punjab, Pakistan Taurus Call Center Full timeJob SummaryJoin Taurus Call Center as a Client Support Associate and take on the exciting challenge of delivering exceptional customer service to our clients. You will be responsible for making outbound calls and addressing customer inquiries or concerns.Responsibilities:Making outbound calls to customers and addressing their inquiries or concerns.Following...
-
Call Center Business Consultant
1 day ago
Lahore, Punjab, Pakistan SnSkies Pvt. Ltd. Full timeAt SnSkies Pvt. Ltd., we are seeking a highly skilled and experienced Call Center Business Consultant to join our team as a freelance Team Lead CSR Agent.About the JobWe require someone to market our product to different call centers in Pakistan and around the world, monitor their performance on a regular basis, respond to queries, collect feedback, and...
-
Manager - Sales Call Center
5 days ago
Lahore, Punjab, Pakistan Connectiks Full timeHire, train and onboard new Call Center Agents as required to meet quotasProvide coaching and assistance to call center agents on an ongoing basisProcess weekly sales leads reports for submission to managementOversee and ensure conflict resolution between associates and customersEnsure that all employees follow the company's best practices for call center...
-
Customer Support Professional
7 days ago
Lahore, Punjab, Pakistan Taurus Call Center Full timeJob TitleTaurus Call Center is seeking a skilled Client Support Associate to join our team in Lahore, Pakistan.Job OverviewThe ideal candidate will have strong communication skills and a patient, empathetic attitude. Responsibilities include making outbound calls and providing customer service.Making outbound calls to customers and addressing their inquiries...
-
Customer Service Professional
2 days ago
Lahore, Punjab, Pakistan Taurus Call Center Full timeCustomer Support RoleTaurus Call Center is a leading contact center that provides exceptional customer service solutions.We are seeking highly motivated and skilled individuals to join our team as Customer Support Representatives.As a key member of our team, you will be responsible for making outbound calls to customers, providing them with timely and...
-
Call Center Quality Expert
4 days ago
Lahore, Punjab, Pakistan Solutions-by-AI-Growth Full timeAbout the JobWe are looking for a Call Center Quality Expert to join our team at Solutions-by-AI-Growth. As a key member of our team, you will be responsible for ensuring the quality of our call tasks.Responsibilities:Verify customer interactions to ensure compliance with telecom regulations and company policies.Monitor agent performance and provide feedback...
-
Call Center Representative
5 days ago
Lahore, Punjab, Pakistan Avro Technologies Full timeWe are looking for a skilled Sales Executive to join our team at Avro Technologies. The ideal candidate will have excellent communication skills in English, be persuasive and have effective listening skills.Job DetailsLocation: Lahore, PakistanIndustry: Marketing and AdvertisingExperience: At least 6 months to 1 year in a call center...
-
Xfinity Agents Required
2 weeks ago
Lahore, Punjab, Pakistan grow more call center Full timeGrow more call center Lahore, Punjab, PakistanNeed Experienced Xfinity Agents (Night Shift)Handle inbound calls from customers regarding billing inquiries, service issues, and general support requests related to Xfinity services.Requirements:Prior experience in Xfinity sales campaigns.Extensive experience in inbound sales, billing, or call center...
-
Call Center Agent
5 days ago
Lahore, Punjab, Pakistan PolarPing Communications Full timeWe are looking for experienced and talented Male / Female Call Center Representatives / CSR and Sales Executives who have good communication skills for our night shift.Our target market is Canada. Candidates should be hardworking, dedicated, and self-motivated. A good salary package is waiting for the right deserving candidate.Prospective candidates must...
-
Night Shift Customer Support Associate
4 days ago
Lahore, Punjab, Pakistan Grow More Call Center Full timeXfinity Job Description: We are seeking highly motivated individuals to fill the position of night shift customer support associate at Grow More Call Center. As an Xfinity representative, you will be responsible for handling inbound calls from customers regarding billing inquiries, service issues, and general support requests related to Xfinity services.Your...
-
Customer Support Representative
5 days ago
Lahore, Punjab, Pakistan Grow More Call Center Full timeJob Description:Need Experienced Xfinity Agents (Night Shift)Responsibilities:Handle inbound calls from customers regarding billing inquiries, service issues, and general support requests related to Xfinity services.Requirements:Prior experience in Xfinity sales campaigns.Extensive experience in inbound sales, billing, or call center environments...