Client Servicing Executive

2 days ago


Lahore, Punjab, Pakistan Top Spot Full time

The Client Servicing Executive plays a pivotal role in delivering exceptional client experiences. This key position demands a skilled professional with 1-2 years of experience in customer service or client relations, possessing excellent communication and problem-solving abilities.

Core Responsibilities
  • Respond to client inquiries, concerns, and complaints through phone, email, and chat platforms
  • Elevate complex issues to the relevant department or management for prompt resolution
  • Maintain accurate records of all interactions with clients
  • Collaborate with other departments to resolve client grievances efficiently
  • Furnish regular updates to management regarding client satisfaction levels
  • Perform additional duties as assigned by management
Key Performance Indicators
  • 1-2 years of experience in customer-facing roles
  • Superior communication and analytical skills
  • Unwavering commitment to providing outstanding client service
  • Able to work independently and as part of a cohesive team
  • Proficient in Microsoft Office Suite
  • Excellent written and verbal communication skills
  • Able to function effectively under pressure and meet deadlines consistently


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