Customer Relations Specialist

2 weeks ago

Saddar Town, Pakistan ibex Full time
Customer Relations Specialist
ibex, Pakistan

ibex. delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 35 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world's leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics.

Job Overview:

ibex. is looking for a Senior Customer Support Specialist within the Operations department who shall assist our U.S.-based client's customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for some talented individuals with excellent communication skills for a full-time job in the customer experience industry, where schedules are going to vary. Apply today if you have the fervent passion to prove yourself and the desire to go beyond determination.

Job Responsibilities:

  1. Deliver a class-apart customer experience as measured by performance objectives and in accordance with the core values of our client.
  2. Assist customers with their items purchased through the e-commerce website.
  3. Convey interest in each customer through their words with courtesy, attention, a friendly and caring image.
  4. Provide alternatives to products/items that are not available on the e-commerce website.
  5. Follow standard processes and procedures when it comes to providing the resolution.
  6. Stay up to date with the latest updates on system information, process changes, and future updates.
  7. Must be able to overcome objections and handle customer pushbacks.

Why should you join us?

You want to work in a place where you can give your best effort and improve your skills. You have empathy and can place yourself in the shoes of the people you interact with. You have superb English communication skills with a U.S. or UK accent. You can convey your messages in a friendly, accurate, and jargon-free way.

We hire great people that do great work and are deserving of appreciation and rewards. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.

What you can expect from us after applying at ibex.

Once you've applied, sit back and relax while we get to work on our side You can expect to hear back from us within 3 working days. Our recruitment team will call you on the provided contact number for initial screening.

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