Technical Solutions Consultant

3 weeks ago


Hyderabad City Taluka, Pakistan Hewlett Packard Enterprise Full time

Technical Solutions Consultant

This role has been designed as an onsite position, with the expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, enabling them to turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We value diverse backgrounds and support work-life flexibility. We make bold moves together and are a force for good. If you are looking to grow your career, our culture will embrace you. Open up opportunities with HPE.

Job Description:

In the HPE Chief Technology Office, we lead the innovation agenda and technology roadmap for all of HPE. This includes managing the design, development, and product portfolio of our next-generation cloud platform, Green Lake. We work with customers to reimagine their IT needs, delivering simple, consumable solutions that drive their business results. Join us to redefine what's next for you.

What you'll do:
  • Take ownership of customer issues reported and see problems through to resolution.
  • Diagnose, troubleshoot, and identify solutions to resolve system and operating system issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
What you need to bring:
  • Provide assistance to customers using the IT operations platform.
  • Diagnose and troubleshoot product issues/questions and help customers leverage the product effectively.
  • Resolve product issues and respond to customer inquiries.
  • Communicate clearly via email and phone, providing instructions and technical manuals.
  • Build trust with customers by providing timely and accurate solutions.
  • Ask targeted questions to understand problems quickly.
  • Guide clients through troubleshooting steps via phone, email, or chat until resolution.
  • Escalate unresolved issues appropriately (e.g., to software developers).
  • Provide prompt and accurate feedback to customers.
  • Use internal databases and external resources for technical solutions.
  • Log all issues properly and document technical knowledge in notes and SOPs.
Requirements:
  • Minimum of 3 to 5 years of experience in IT solutions.
  • A degree in Computer Science, IT, or Software Engineering, with understanding of remote infrastructure.
  • Certifications such as Microsoft, Cisco, Linux are a plus.
  • Proven experience as a Technical Support Engineer, Help Desk Technician, or similar role.
  • Basic knowledge of Windows, Linux, or Mac OS environments.
  • Ability to research and identify solutions to reported issues.
  • Ability to diagnose and troubleshoot technical issues, including setup and configuration.
  • Ability to prioritize and manage multiple issues simultaneously.
  • Willingness to work in shifts (24x7).
Additional Skills:
  • Understanding of infrastructure domains—servers, networks, cloud, and other tech products.
  • Ability to troubleshoot Level 1 technical issues.
  • Familiarity with monitoring, alerting, and helpdesk software (e.g., Salesforce, Jira).
  • Excellent problem-solving and communication skills.
  • Ability to provide step-by-step technical assistance, both written and verbal.
What We Can Offer You:

We provide comprehensive health and wellbeing benefits, invest in your personal and professional growth through tailored programs, promote unconditional inclusion, and encourage you to stay connected through social media channels such as @HPECareers on Instagram.

This job posting is active and accepting applications.

#J-18808-Ljbffr

  • Hyderabad City Taluka, Pakistan Invenio Business Solutions Full time

    About invenioLSI The largest independent global SAP solutions provider serving the public sector as well as offering specialist skills in media and entertainment. We bring deep expertise combined with advanced technologies to enable organizations to modernize so they can run at the speed of today's business. We know how to navigate the extraordinary...


  • Hyderabad City Taluka, Pakistan HSBC Full time

    Some careers shine brighter than othersIf you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.HSBC is one of the largest banking and...


  • Hyderabad City Taluka, Pakistan beBeeSolutions Full time

    Job Description:We are seeking an experienced Technical Solutions Architect to lead the development of e-commerce platforms and solutions. The ideal candidate will have a strong background in designing and implementing scalable, high-performance architectures.The Technical Solutions Architect will be responsible for:Designing and implementing e-commerce...


  • Hyderabad City Taluka, Pakistan beBeeBusiness Full time

    Standing out in a crowded market requires more than just a great idea.HSBC offers a unique opportunity to excel in a role that combines technical expertise with business acumen.We are seeking an experienced professional to join our team as a Business Analyst.In this position, you will:Become the bridge between technical and business stakeholders by capturing...


  • Hyderabad City Taluka, Pakistan HSBC Full time

    Some careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.HSBC is one of the largest banking and...


  • Hyderabad City Taluka, Pakistan beBeeSpecialist Full time

    Consultant Specialist Some careers stand out from the rest, shining brighter than others. If you're seeking a career that will propel you forward, HSBC offers opportunities, support, and rewards that will take you further. We are one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. Key...


  • Hyderabad City Taluka, Pakistan beBeeTechnical Full time

    Unlock Your Potential in a High-Growth IndustryWe're seeking an experienced professional to join our team as a Senior Consultant Specialist.In this challenging role, you will:Provide expert support to applications and assist end-users with technical issues.Identify and resolve complex problems in production through proactive monitoring and analysis.Maintain...


  • Hyderabad City Taluka, Pakistan beBeeSpecialist Full time

    Consultant Specialist Job DescriptionWe are seeking an experienced professional to fill a Consultant Specialist role. This position requires strong technical and communication skills, as well as extensive experience working with Genesys in the telecommunications industry.


  • Hyderabad City Taluka, Pakistan HSBC Full time

    Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.HSBC is one of the largest banking and...


  • Hyderabad City Taluka, Pakistan Rojgar Group Full time

    Full TimeFull TimeGurgaon, Hyderabad & PunePosted 9 months ago4500000 INR / YearSalary: 4500000Job Description And ExperienceJob Role: Solution Architect:Experience: 10+ YearsRelevant Exp: 3yr/Preferred – 5yrLocation: Gurgaon/Pune/HyderabadGeneral Shift: APAC region but ready for meetings/calls in extended hoursProject Lead exp. requiredRole OverviewWe are...