Consultant Specialist

4 weeks ago

Hyderabad City Taluka, Pakistan HSBC Full time

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately helping people fulfill their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team as a Consultant Specialist.

In this role, you will:

  • Qualifications: Bachelor's degree in Engineering (Electronics and Communications) or equivalent.
  • Skills: Excellent technical and communication skills.
  • Experience: At least 10 years working with Genesys within the telecommunications industry, specifically on contact center technologies.
  • Preferred: Experience in the financial industry.
  • Technical Expertise: Over 5 years of extensive experience in Genesys/Aspect operations and ITIL processes.
  • Solution and Implementation: Over 3 years of experience in solution design and project implementation.
  • Performance: Ability to work under pressure to ensure 99.99% uptime and SLA adherence, managing incidents and SNOW requests, and delivering projects within timelines.
  • Technical Understanding: Ability to understand and enhance technical design requirements in voice and contact center fields.
  • Troubleshooting: Excellent Genesys troubleshooting skills to diagnose issues and minimize business impact.
  • Methodology: Adopt agile practices, including frameworks like Lean, and utilize tools such as JIRA.
  • Certification: Genesys certification is a plus.
  • Experience: At least 8 years of specific Genesys experience.
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