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2 weeks ago
Bachelor's degree in relevant field or equivalent experience
Job Description: Team Lead - Call Center at ZNZ Communications
Responsibilities:- Lead and supervise a team of call center representatives
- Ensure high quality customer service and resolution of customer issues
- Monitor team performance and provide constructive feedback
- Train and onboard new team members
- Develop and implement strategies to improve team efficiency and productivity
- Minimum 2 years of experience in a call center environment
- Strong leadership and communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in Microsoft Office and call center software
- Problem-solving and conflict resolution skills
Information Technology and Services - Lahore, Pakistan
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