Senior Customer Support Specialist

Direct message the job poster from Transpotech Services

Job Description: Senior Customer Support Specialist

Location: DHA Phase 8, Plot 45 - D Block, Opposite to Bank Habib Metro, Lahore

Shift: Night shift (Rotational, 5 days a week, 9-hour shifts)

Company: Transpotech (subsidiary of Sunny's Worldwide)

Salary: 90k - 160k (inclusive of all incentives)

This position is Office Based

Position Overview:

Transpotech is seeking a dedicated Customer Service and Chauffeur Dispatch professional to join our team. This role is essential for ensuring excellent service delivery and efficient dispatching of chauffeurs for our clients. You will be the key point of contact for customers, handling inquiries, and coordinating transportation logistics.

Job Description

● Having Excellent spoken English skills and a neutral, American or British accent is MANDATORY.

● Maintaining a positive, empathetic, and professional attitude towards customers at all times.

● Responding promptly to customer inquiries.

● Communicating with customers through various channels.

● Acknowledging and resolving customer complains.

● Knowing our service' inside and out so that you can answer questions.

● Processing orders, forms, applications and requests.

● Keep records of customer interactions, transaction, comments and complains.

● Communicating and coordinating with team as necessary.

● Providing feedback on the efficiency of the customer service process.

● Ensure customer satisfaction and provide professional customer support.

Job requirements

● Bachelor's Degree or equivalent (from abroad preferred)

● Ability to calm customers

● Familiarity and experience with CRMs

● Experience working with Customer support (US experience is preferable)

● Excellent Spoken English skills with (American or British accent preferred)

What We Offer:

• 90k - 120k Basic Salary + Incentives based on department [and level of seniority]
• Performance incentives based on department.
• Medical benefits.
• Provident fund.
• Life insurance.
• Monthly office activities and events.
• 12 PTO's
• Annual increments. (5-30 %)
• Training and professional development opportunities.

If you are passionate about customer service and logistics, and you thrive in a night shift role, we encourage you to apply for this exciting opportunity with Transpotech. Join us in providing exceptional transportation solutions

About Us:

Sunny's Worldwide Chauffeured Transportation was founded in 1995 by Sunny Chaudry. The company began as a very small two car operation in the Washington D.C. area and has transformed into one of the largest and most respected luxury transportation companies in the US, with numerous high-profile clients around the world. With a special emphasis on delivering the highest level of service in the industry, the company now offers around the clock dispatch and reservation services, highly trained, experienced drivers, late model vehicles, and cutting edge booking and tracking technology.

Alternative way to apply: please share your CV at ali@sunnysworldwide.com or come for a walk-in interview between 6pm to 10pm Monday to Friday at the given location

Pin Location: https://maps.app.goo.gl/7aubtCo9P29KWrcG9

45 - D, DHA Phase 8

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionCustomer Service and Business Development
• IndustriesOutsourcing and Offshoring Consulting and Telecommunications

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