Receptionist (Inpatient), Service Line - Children's Hospital Hospital

4 days ago

Karachi, Sindh, Pakistan Aga Khan University Full time
Receptionist (Inpatient), Service Line - Children's Hospital
Entity

Aga Khan University Hospital

Location
Introduction

The Service Line - Children's Hospital is committed to providing state-of-the-art clinical services to children. It imparts high quality undergraduate and postgraduate training as well. It consists of a group of dedicated full-time and part-time faculty. Besides the outpatient clinics, the inpatient set-up consists of 122 beds, including 24 beds NICU, 8 beds PICU, 4 beds CICU, 16 beds SCU and sub-specialty areas for Paediatric Neurology, Cardiology, Surgery etc. along with round the clock fully trained paediatric medical and nursing staff.

Responsibilities

You will be responsible to:

  • greet patients and other customers in a polite, prompt, helpful manner and provide required support
  • ensure timely communication as per the requirements using the technology currently in use
  • place meal orders for patients as per the physicians' orders
  • coordinate with the Bed Management and Admission departments regarding referral/transfer arrangements of patients as per the requirements
  • manage receipt of payments through cash, debit/credit cards and cheques
  • maintain data and keep records of all necessary documents as per institutional guidelines
  • provide administrative support to the unit, including to maintain the tidiness and cleanliness of the entire unit
  • ensure availability of all necessary forms and other stationary in the unit
  • provide assistance to the supervisor in the quality audits and keeping ward manuals and records updated
  • act as a unit coordinator whenever assigned by the supervisor.
Requirements

You should have:

  • at least one year of experience, preferably of handling front desk or looking after customer services
  • excellent interpersonal skills and be customer -oriented
  • knowledge and proficiency in basic computer application s such as Microsoft Office
  • ability to multi-task and work effectively in teams as well as independently in a fast-paced, professional environment
  • ability to handle stressful situations and meet stringent deadlines
  • good problem-solv ing, creative and critical thinking skills
  • willing ness to work in COVID wards and critical patient care areas
  • willing ness to work in all shi f ts , including morning s , evening s and night s.

Only shortlisted candidates will be contacted.

Applications should be submitted latest by April 28, 2021


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