Telecom Engineer

2 weeks ago

Lahore, Punjab, Pakistan ibex Full time

ibex. is an elite CX outsourcer for the world's startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.

As a Genesys Cloud Engineer, you are responsible for supporting global telephony & contact center operations across contact centers. As part of the Genesys cloud team, the engineer's responsibilities include acting as POC for all contact center solution requests, whether questions or problems. The role requires administration, troubleshooting, and working on day-to-day operational issues, with close coordination with respective technical teams.

Responsibilities
  • Acting as POC for daily Genesys cloud issues and concerns.
  • Supporting Genesys Operations as Tier-2 and Tier-3.
  • Troubleshooting day-to-day operational issues related to Genesys and its integrated platforms.
  • Coordinating multiple tasks or problems with other teams globally.
  • Performing telephony, contact center, and other solutions' administration as per standard procedures.
  • Able to meet all service level targets on all ticketing queues for service requests, change tickets, incidents, and projects.
  • Tracking daily tasks, change requests, and project work for productivity.
  • Performing daily, weekly, and monthly Genesys system performance checks.
  • Preparing and maintaining accurate system and client documentation.
  • Supporting multiple platforms and expanding knowledge as per job requirements.
  • Fulfilling relevant project roles as per assignments.
  • Meeting assigned project milestones and deadlines.
  • Providing daily/weekly status reports for ongoing projects.
Qualifications
  • 1-4+ years of experience in the contact center industry, with a minimum of 2-3 years' experience on any other telephony platform.
  • Minimum 1-4 years of experience working on any Genesys solutions as an administrator.
  • Bachelor's degree in IT, CS, or Telecoms.
  • Any Genesys Cloud certification is a plus.
  • Knowledge of contact center solutions on cloud is a plus.
Soft Skills
  • Good analytical skills and problem-solving capabilities.
  • Excellent case management skills & able to work independently.
  • Excellent spoken and written English skills.
  • Positive thinker, flexible, and creative.
  • Willing to support and help team members.
  • Respectful to juniors and peers, transparent in communication.
  • Responds quickly and attentively to changes in department, organization, projects, and processes.
  • Ability to lead a team responsibly to achieve goals, maintain quality standards, and comply with SOPs in a secure environment.
#J-18808-Ljbffr

  • Telecom Engineer

    4 weeks ago

    Lahore, Punjab, Pakistan UNAVAILABLE Full time

    OverviewAs a Telecom Engineer, you are responsible for supporting global telephony & contact center operations across IBEX centers. As part of the Central Genesys cloud team, the engineer's responsibilities include acting as the point of contact for all contact center solution requests, whether they are questions or problems. The role requires...

  • Telecom Engineer

    17 hours ago

    Lahore, Punjab, Pakistan Avensys Consulting Full time

    Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation, and managed services. With a decade of success, we have become one of the top trusted providers in Singapore, serving clients across banking and financial...

  • Telecom Technician

    17 hours ago

    Lahore, Punjab, Pakistan Avensys Consulting Full time

    Telecom Technician (1-3 yrs)-Telecom knowledge of copper/fibers (splicing) termination and patching as per the standard datacenter and outdoor.Telecom Technician (1-3 yrs)-Telecom knowledge of copper/fibers (splicing) termination and patching as per the standard datacenter and outdoor.Direct message the job poster from Avensys ConsultingGlobal Talent...

  • Senior Telecom Engineer

    4 weeks ago

    Lahore, Punjab, Pakistan UNAVAILABLE Full time

    Overviewibex. is an elite CX outsourcer serving startups, scale-ups, and blue-chip companies worldwide. We develop customer engagement and insight solutions to protect client investments, reduce financial and operational risks, and enhance ROI. As a Senior Engineer, you will be pivotal in designing, implementing, and maintaining our contact center and...

  • Technical Recruiter

    17 hours ago

    Lahore, Punjab, Pakistan Kelly Telecom Women's Employee Resource Group Full time

    Timings: 6pm till 3am Pakistan Time (US Central Time Zone)Must have international technical recruitment experienceWe are seeking a dynamic and experienced Senior Technical Recruiter with a strong background in international recruitment for the telecom and IT sectors. The ideal candidate will have a proven track record of working in fast-paced agency...

  • Sr. Sales Engineer

    3 weeks ago

    Lahore, Punjab, Pakistan INXOL Technologies (Pvt) Limited Full time

    Sr. Sales Engineer / Key Account Manager (Telecom)1 JobPosted onOct 16, 2019Last DateJan 16, 2020CompanyINXOL Technologies (Pvt) Limited, PakistanDeveloping and executing sales strategy and portfolio development.Establishing new, and maintaining existing relationship with customers.Identify new clients in a designated region & travelling to visit potential...

  • Manager, Voice over IP

    9 hours ago

    Lahore, Punjab, Pakistan Vision Telecom (Pvt) Ltd Full time

    Position : Manager, Voice over IP (VoIP) and Vendor ManagementLocation : LahoreMinimum Experience :Job Type : FULL TIMEOpenings : 1Education :Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).See More Job OpeningsHaving a profound Resume & compiled Portfolio increases your chances to ge hired at the desired...

  • QA Engineers Job At Systems Limited MEA

    2 weeks ago

    Lahore, Punjab, Pakistan Pakistan Classified Full time

    QA Engineers Job At Systems Limited MEA (Techvista)4+ years of experience in software testingHands-on experience with UAT, API testing, and database testingSound knowledge of SDLC/STLCStrong communication and collaboration skillsExperience in the Telecom domain is a plusExperience in Agile MethodologiesApplication Instructions:Interested candidates who are...

  • Network Infrastructure Specialist

    8 hours ago

    Lahore, Punjab, Pakistan beBeeTelecommunications Full time

    Job OverviewWe are seeking a skilled Network Infrastructure Specialist to join our team in Riyadh, Saudi Arabia. The ideal candidate will have expertise in telecommunications and data center operations.Role: Telecom Engineer (1-5 years)Key ResponsibilitiesDesign and implement telecom networks, ensuring optimal performance and reliabilityPerform cable...

  • HTML Engineer

    4 weeks ago

    Lahore, Punjab, Pakistan Hoboetech Full time

    Hoboetech was formed in 2012 and features as the elite technological platform with a mission of maximizing the usage of technology to redefine the added value of business. Our team consists of efficient and experienced tech-savvy professionals equipped with Information Technology and Telecom knowledge, producing measurable results for our clients. We are an...