Senior Telecom Engineer
7 days ago
ibex. is an elite CX outsourcer serving startups, scale-ups, and blue-chip companies worldwide. We develop customer engagement and insight solutions to protect client investments, reduce financial and operational risks, and enhance ROI. As a Senior Engineer, you will be pivotal in designing, implementing, and maintaining our contact center and unified communication platforms for clients. Your main focus will be on Genesys Cloud CX Contact Center, along with other UC platforms.
Responsibilities- Identify, examine, and resolve moderately complex problems with business communication systems.
- Provide high-level technical consultation support to global customers.
- Support complex configuration programming changes for internal and external clients.
- Act as Project and Technical Lead on an as-needed basis, particularly on telecom and telephony projects.
- Collaborate with stakeholders and partners to support end-user installations, configurations, and programming changes.
- Deliver process training and knowledge transfer to new team members.
- Provide technical knowledge transfer to external teams based on skills and requirements.
- Create job aids and method of procedures (MOP) for internal teams and customers upon request.
- Implement, demonstrate, and deliver solutions remotely or onsite.
- Handle escalated technical issues and escalations from team members.
- Meet all service level targets across ticketing queues, including service requests, change tickets, incidents, and projects.
- Escalate issues within partner support channels to prevent downtimes when necessary.
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Senior Telecom Engineer
2 weeks ago
Lahore, Punjab, Pakistan ibex Full timeibex. is an elite CX outsourcer for the world's startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.As a Senior Engineer, you will play a crucial role in designing, implementing, and maintaining our contact center and...
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Senior Telecom Solutions Specialist
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Lahore, Punjab, Pakistan beBee Careers Full timeJob OverviewThe role of a Senior Telecom Engineer involves designing, implementing, and maintaining contact center and unified communication platforms for clients. The primary focus is on Genesys Cloud CX Contact Center and other UC platforms.This position requires identifying and resolving moderately complex problems with business communication systems....
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Telecom Engineer
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