
Senior Telecom Engineer
2 days ago
ibex. is an elite CX outsourcer serving startups, scale-ups, and blue-chip companies worldwide. We develop customer engagement and insight solutions to protect client investments, reduce financial and operational risks, and enhance ROI. As a Senior Engineer, you will be pivotal in designing, implementing, and maintaining our contact center and unified communication platforms for clients. Your main focus will be on Genesys Cloud CX Contact Center, along with other UC platforms.
Responsibilities- Identify, examine, and resolve moderately complex problems with business communication systems.
- Provide high-level technical consultation support to global customers.
- Support complex configuration programming changes for internal and external clients.
- Act as Project and Technical Lead on an as-needed basis, particularly on telecom and telephony projects.
- Collaborate with stakeholders and partners to support end-user installations, configurations, and programming changes.
- Deliver process training and knowledge transfer to new team members.
- Provide technical knowledge transfer to external teams based on skills and requirements.
- Create job aids and method of procedures (MOP) for internal teams and customers upon request.
- Implement, demonstrate, and deliver solutions remotely or onsite.
- Handle escalated technical issues and escalations from team members.
- Meet all service level targets across ticketing queues, including service requests, change tickets, incidents, and projects.
- Escalate issues within partner support channels to prevent downtimes when necessary.
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Senior Telecom Solutions Specialist
24 hours ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob OverviewThe role of a Senior Telecom Engineer involves designing, implementing, and maintaining contact center and unified communication platforms for clients. The primary focus is on Genesys Cloud CX Contact Center and other UC platforms.This position requires identifying and resolving moderately complex problems with business communication systems....
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Senior Telecom Systems Specialist
18 hours ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob Summary:We are seeking a highly skilled Senior Telecom Engineer to join our team. As a Senior Engineer, you will be pivotal in designing, implementing, and maintaining our contact center and unified communication platforms for clients.Key Responsibilities:Identify, examine, and resolve moderately complex problems with business communication...
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Telecom Engineer
6 days ago
Lahore, Punjab, Pakistan UNAVAILABLE Full timeOverviewAs a Telecom Engineer, you are responsible for supporting global telephony & contact center operations across IBEX centers. As part of the Central Genesys cloud team, the engineer's responsibilities include acting as the point of contact for all contact center solution requests, whether they are questions or problems. The role requires...
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Telecom Project Manager
24 hours ago
Lahore, Punjab, Pakistan beBee Careers Full timeWe are seeking a confident Telecom Engineer for the execution and implementation of telecom projects. This role involves overseeing the installation and configuration of indoor and outdoor telecom network setups in various locations across Pakistan.The ideal candidate must have a strong background in access networks, core networks, optical networks, or...
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Telecom Network Specialist
2 weeks ago
Lahore, Punjab, Pakistan beBee Careers Full timeWe are seeking a skilled and confident Telecom Engineer to lead the execution and implementation of telecom projects.The ideal candidate will be required to travel across central and northern regions of Pakistan to design, install, and commission indoor and outdoor telecom network setups.This is an exciting opportunity for young, energetic professionals who...
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Telecom Project Manager
24 hours ago
Lahore, Punjab, Pakistan beBee Careers Full timeProject Manager for Telecom Network Operations:Main Responsibilities:Lead complex projects within the Access Network domain.Ensure timely project completion and coordinate with cross-functional teams to achieve goals.Key Requirements:Familiarity with 2G, 3G, 4G, and 5G technologies.Understanding of passive network elements including AC units, rectifier...
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Telecom Project Manager
2 weeks ago
Lahore, Punjab, Pakistan beBee Careers Full timeAre you a project management expert with a passion for the telecom industry? We are seeking a skilled Telecom Project Manager to lead and manage complex projects within the Access Network domain.Main Responsibilities:Project Management:Lead cross-functional teams to achieve project goals.Ensure timely project delivery in high-pressure environments.Technical...
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Architecture Lead
24 hours ago
Lahore, Punjab, Pakistan beBee Careers Full timeSenior Solution Architect JobRequired Skills & Experience:Bachelor's or Master's degree in Computer Science, Engineering, or related discipline.10+ years of experience in the software development industry with at least 3-5 years in Solution Architecture roles.Strong background in Telecom OSS/BSS domains such as CRM, Billing, Order Management, Provisioning,...
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Customer Service Representative
1 week ago
Lahore, Punjab, Pakistan NetBoss Telecom Pvt Ltd Full timeDirect message the job poster from NetBoss Telecom Pvt LtdManaging Director at NetBoss Telecom Pvt Ltd | BPO expert | B2B | Lead Generation | Telemarketing | Inbound Calls ProviderLocation: Lahore | Shift: 8:00 PM – 5:00 AM | Industry: USA TelecomNetBoss Telecom Pvt Ltd. is expanding its team We're looking for experienced Customer Support Representatives...
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Telecom Expert
24 hours ago
Lahore, Punjab, Pakistan beBee Careers Full timeTelecom ExpertAs a Telecom Engineer, you are responsible for supporting global telephony & contact center operations across various locations. The role requires administration, troubleshooting, and working on day-to-day operational issues, with close coordination with respective technical teams.ResponsibilitiesActing as the point of contact for daily Genesys...