
Senior Telecom Engineer
3 weeks ago
ibex. is an elite CX outsourcer serving startups, scale-ups, and blue-chip companies worldwide. We develop customer engagement and insight solutions to protect client investments, reduce financial and operational risks, and enhance ROI. As a Senior Engineer, you will be pivotal in designing, implementing, and maintaining our contact center and unified communication platforms for clients. Your main focus will be on Genesys Cloud CX Contact Center, along with other UC platforms.
Responsibilities- Identify, examine, and resolve moderately complex problems with business communication systems.
- Provide high-level technical consultation support to global customers.
- Support complex configuration programming changes for internal and external clients.
- Act as Project and Technical Lead on an as-needed basis, particularly on telecom and telephony projects.
- Collaborate with stakeholders and partners to support end-user installations, configurations, and programming changes.
- Deliver process training and knowledge transfer to new team members.
- Provide technical knowledge transfer to external teams based on skills and requirements.
- Create job aids and method of procedures (MOP) for internal teams and customers upon request.
- Implement, demonstrate, and deliver solutions remotely or onsite.
- Handle escalated technical issues and escalations from team members.
- Meet all service level targets across ticketing queues, including service requests, change tickets, incidents, and projects.
- Escalate issues within partner support channels to prevent downtimes when necessary.
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Senior Telecom Engineer
2 weeks ago
Lahore, Punjab, Pakistan ibex Full timeJoin to apply for the Senior Telecom Engineer role at ibexAbout ibexibex is an elite CX outsourcer for startups, scale-ups, and blue-chip companies. We develop powerful customer engagement & insight solutions to protect client investments, mitigate financial & operational risks, and accelerate ROI.Role OverviewAs a Senior Engineer, you will be responsible...
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Telecom Systems Design Engineer
1 week ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob Title: Senior Telecom EngineerJob Type: Full-timeWe are seeking a highly skilled telecom engineer to join our team. As a senior engineer, you will be responsible for identifying and resolving complex problems with business communication systems, providing technical consultation support to customers, and collaborating with stakeholders to deliver...
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Telecom Engineer
1 week ago
Lahore, Punjab, Pakistan Komkonsult (Pvt.) Limited Full timeWe are looking for a confident Telecom Engineer for the execution and implementation of telecom projects.The required engineer has to travel in the central and northern regions of Pakistan to install indoor and outdoor telecom network setups.Young, energetic professionals should apply with full confidence.Job SpecificationMinimum one year work experience on...
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Senior Telecom Solutions Specialist
1 week ago
Lahore, Punjab, Pakistan beBee Careers Full time**Senior Telecom Engineer Role Summary**About the JobThis is a senior-level engineering position responsible for designing, implementing, and maintaining contact center and unified communication platforms for clients. The ideal candidate will have expertise in Genesys Cloud CX Contact Center and other UC platforms.
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Senior Project Coordinator
1 week ago
Lahore, Punjab, Pakistan beBee Careers Full timeA Bachelor's Degree in Telecom and Electronics is required for this position. The candidate should also have Project Management certification and at least three years of experience in Telecom or Electronics Engineering, as well as at least three years of experience as a project management position.The ideal candidate will have extensive experience in the...
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Telecom Engineer
4 weeks ago
Lahore, Punjab, Pakistan UNAVAILABLE Full timeOverviewAs a Telecom Engineer, you are responsible for supporting global telephony & contact center operations across IBEX centers. As part of the Central Genesys cloud team, the engineer's responsibilities include acting as the point of contact for all contact center solution requests, whether they are questions or problems. The role requires...
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Telecom Engineer
2 weeks ago
Lahore, Punjab, Pakistan ibex Full timeJoin to apply for the Telecom Engineer role at ibex.ibex is an elite CX outsourcer for the world's startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.As a Genesys Cloud Engineer, you will support global telephony & contact...
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Senior Telecom Infrastructure Specialist
16 hours ago
Lahore, Punjab, Pakistan beBee Careers Full timeAbout the JobWe are seeking a Senior Telecom Engineer to design, implement, and maintain our contact center and unified communication platform, primarily focusing on Genesys Cloud CX Contact Center and other UC platforms.Key ResponsibilitiesDetailed Analysis of Complex Business Communication Systems.High-Level Technical Consultation Support for Global...
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Telecom Project Coordinator
5 days ago
Lahore, Punjab, Pakistan beBee Careers Full timeWe are seeking a Telecom Engineer for the execution and implementation of telecom projects in Pakistan. The ideal candidate must be confident, young, and energetic.The required engineer will travel to install indoor and outdoor telecom network setups across various regions. Key responsibilities include:Job SpecificationMinimum one year work experience on...
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Telecom Project Coordinator
1 week ago
Lahore, Punjab, Pakistan beBee Careers Full timeWe are seeking a Telecom Engineer to execute and implement telecom projects.Key ResponsibilitiesInstall indoor and outdoor telecom network setups in the central and northern regions of Pakistan.Travel frequently to ensure efficient project implementation.The ideal candidate must have at least one year of experience in Access Network, Core Network, Optix...