
Telecom Engineer
4 days ago
As a Telecom Engineer, you are responsible for supporting global telephony & contact center operations across IBEX centers. As part of the Central Genesys cloud team, the engineer's responsibilities include acting as the point of contact for all contact center solution requests, whether they are questions or problems. The role requires administration, troubleshooting, and working on day-to-day operational issues, with close coordination with respective technical teams.
Responsibilities- Acting as the point of contact for daily Genesys cloud issues and concerns.
- Supporting Genesys Operations as Tier-2 and Tier-3.
- Troubleshooting day-to-day operational issues with respect to Genesys and its integrated platforms.
- Coordinating multiple tasks or problems with other teams globally.
- Performing telephony, contact center, and other solution administration as per standard procedures.
- Meeting all service level targets on all ticketing queues for service requests, change tickets, incidents, and projects.
- Tracking daily tasks, change requests, and project work for productivity.
- Performing daily, weekly, and monthly Genesys system performance checks.
- Preparing and maintaining accurate system and client documentation.
- Supporting multiple platforms and expanding knowledge as per job requirements.
- Fulfilling relevant project roles as per assignments.
- Meeting assigned project milestones and deadlines.
- Providing daily/weekly status reports for ongoing projects.
Bachelor's degree in IT, CS, or Telecoms. Any Genesys Cloud Certification is a plus. Any other knowledge of contact center solutions on cloud is a plus.
#J-18808-Ljbffr-
Senior Telecom Engineer
2 weeks ago
Lahore, Punjab, Pakistan ibex Full timeJoin to apply for the Senior Telecom Engineer role at ibexAbout ibexibex is an elite CX outsourcer for startups, scale-ups, and blue-chip companies. We develop powerful customer engagement & insight solutions to protect client investments, mitigate financial & operational risks, and accelerate ROI.Role OverviewAs a Senior Engineer, you will be responsible...
-
Senior Telecom Engineer
3 days ago
Lahore, Punjab, Pakistan beBeeTelecom Full time 600,000 - 1,000,000Job Title: Telecom Solutions ArchitectJob Description:We are seeking a highly skilled senior telecom engineer to play a pivotal role in designing, implementing, and maintaining contact center and unified communication platforms.Key Responsibilities:Resolve moderately complex problems with business communication systems by identifying, examining, and...
-
Senior Telecom Engineer
3 weeks ago
Lahore, Punjab, Pakistan SupportFinity™ Full timeibex. is an elite CX outsourcer for the world's startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.As a Senior Engineer, you will play a crucial role in designing, implementing, and maintaining our contact center and...
-
Senior Telecom Engineer
4 days ago
Lahore, Punjab, Pakistan UNAVAILABLE Full timeOverviewibex. is an elite CX outsourcer serving startups, scale-ups, and blue-chip companies worldwide. We develop customer engagement and insight solutions to protect client investments, reduce financial and operational risks, and enhance ROI. As a Senior Engineer, you will be pivotal in designing, implementing, and maintaining our contact center and...
-
Expert Telecom Systems Designer
2 weeks ago
Lahore, Punjab, Pakistan beBeeTelecom Full time 1,200,000 - 1,500,000Job DescriptionWe are seeking an expert in telecom systems to join our team. The successful candidate will be responsible for designing and implementing contact center and unified communication platforms.Key responsibilities include identifying and resolving complex problems, providing high-level technical consultation support, and supporting configuration...
-
Digital Marketing Specialist
4 weeks ago
Lahore, Punjab, Pakistan Vision Telecom (Pvt) Ltd Full time1 day ago Be among the first 25 applicantsDirect message the job poster from Vision Telecom (Pvt) LtdGoogle & Meta Certified Digital Marketing Expert @ Vision Telecom. | Let's ConnectCompany DescriptionVision Telecom is Pakistan's leading licensed IT & Telecommunication Services provider and System Integrator with extensive experience in designing and...
-
IP Core Resource
4 weeks ago
Lahore, Punjab, Pakistan WorldCall Telecom Limited Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from WorldCall Telecom LimitedThis role is responsible for the design, implementation, monitoring, and maintenance of robust and secure IP core network infrastructure, with a focus on Fiber to the Home (FTTH) deployments. This includes managing routing protocols,...
-
Sr. Sales Engineer
18 hours ago
Lahore, Punjab, Pakistan INXOL Technologies (Pvt) Limited Full timeSr. Sales Engineer / Key Account Manager (Telecom)1 JobPosted onOct 16, 2019Last DateJan 16, 2020CompanyINXOL Technologies (Pvt) Limited, PakistanDeveloping and executing sales strategy and portfolio development.Establishing new, and maintaining existing relationship with customers.Identify new clients in a designated region & travelling to visit potential...
-
HTML Engineer
4 days ago
Lahore, Punjab, Pakistan Hoboetech Full timeHoboetech was formed in 2012 and features as the elite technological platform with a mission of maximizing the usage of technology to redefine the added value of business. Our team consists of efficient and experienced tech-savvy professionals equipped with Information Technology and Telecom knowledge, producing measurable results for our clients. We are an...
-
Senior Voip Engineer
4 days ago
Lahore, Punjab, Pakistan Hoboetech Full timeHoboetech was formed in 2012 and featured as the elite technological platform with a definite mission of maximizing the usage of technology to redefine the added value of the business. Our team consists of efficient and experienced tech-savvy professionals who are well-equipped with Information Technology and Telecom knowledge which helps us in producing...