Onboarding Solutions Specialist

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
About this role...

This Onboarding Specialist will ensure a seamless client onboarding experience, focusing on setting up and configuring clients efficiently. The role involves managing the full client onboarding process, including system setup, while maintaining customer base. Additionally, it requires project management skills, efficient oversight of onboarding projects, and accurate record-keeping in CRM systems.

Key Responsibilities:
  1. Onboarding Excellence: Manage the full client onboarding process, including system setup, while maintaining customer base.
  2. Project Management: Efficiently oversee onboarding projects, meet deadlines, and maintain accurate records in our CRM system.
  3. Product Expertise: Become an expert on customising Flipdish products for unique customer needs.
  4. Customer Communication: Serve as the primary contact for customer-facing onboarding, including issue resolution and keeping clients informed.
  5. Customer Optimisation: Use insights to advise customers on using Flipdish product effectively and increase their lifetime value through product adoption and satisfaction.

The ideal candidate will have 2+ years of experience in client-facing roles, with a focus on delivering great customer experiences. Strong organisational and problem-solving skills are also essential. Technical troubleshooting proficiency is required for this role.



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