Digital Onboarding Specialist

4 days ago

Karachi, Sindh, Pakistan beBee Careers Full time

Customer Onboarding Specialist

  • As we gear up for a seamless customer experience, we're seeking specialists to create a smooth and hassle-free onboarding process.
  • To ensure a fast and compliant onboarding process, we're looking to hire dedicated specialists who can be part of a high-impact, customer-focused role at the forefront of digital banking innovation.
  • This is an incredible opportunity to conduct first-level reviews of customer digital onboarding processes and documents, ensuring accuracy and compliance with regulatory guidelines.

Key Responsibilities:

  • Digital Onboarding: Conduct first-level reviews of customer digital onboarding processes and documents, ensuring accuracy and compliance with regulatory guidelines.
  • Identity Verification & Name Screening: Perform accurate identity verification checks, including name screening against sanction lists, and PEP databases, flagging potential risks and escalating for further review.
  • Video KYC: Conduct video KYC sessions to authenticate customer identities, ensuring compliance with regulatory and internal guidelines.
  • KYC Data and Document Management: Review, validate, and process KYC data and documents submitted by customers, ensuring they meet the bank's onboarding requirements and comply with regulatory guidelines.
  • Ensure all onboarding processes adhere to regulatory guidelines and internal policies, flagging and escalating any discrepancies or compliance issues for further investigation.
  • Coordinate with customers during the onboarding process, addressing queries and ensuring complete submission of necessary documentation.

Required Skills and Qualifications:

  • Bachelor's degree in Business, Finance, or a related field (Master's preferred).
  • 2-5 years of experience in customer digital onboarding, KYC management, account management, customer services, or related roles in the banking sector.
  • Strong knowledge of regulatory guidelines, digital onboarding frameworks, and video KYC processes.
  • Effective communication skills, both written and verbal, to collaborate with customers and internal teams.

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