Customer Support Respresentative

1 week ago

Islamabad, Islamabad, Pakistan IKONIC Full time
Position Title: Customer Support Representative
Timings: 5:00pm - 2:00am
Department: Sales
Location: Ikonic, Plot # 176, Korang Road, near Rahat Bakers, I-10/3, Islamabad Capital Territory 44000

About Us:
IKONIC is a US-based IT company headquartered in Miami, Florida, serving clients globally for over 9 years. We're known for building scalable digital solutions and high-performing product teams. Innovation, ownership, and outcomes are core to how we work.

Position Purpose:
We are currently seeking a Customer Support Executive with strong communication & experience with the US region to join our team. The candidates should possess a minimum of 6 months of mid-level experience in the service industry, freelance platforms experience such as Upwork would be a plus. Exceptional writing skills are paramount for this role.

Education & Professional Qualification:
  • Degree(s)/Major(s): Bachelor or Masters in a relevant field from a reputed local/foreign University.
  • Certification(s): Not mandatory, but certification in a relevant field is a plus.

Experience:
  • 6+ months of relevant experience with US Client communication and generating business through platforms.
  • Experience with Freelancing platforms would be a plus.

Responsibilities:
  • Leverage expertise in freelancing platforms (Upwork, Fiverr, etc.) to generate leads and secure new business opportunities.
  • Craft personalized and persuasive proposals tailored to client needs and project scopes.
  • Analyze client requirements and suggest effective, customized bidding strategies to improve win rates.
  • Conduct proactive outreach to identify and engage potential clients across multiple platforms.
  • Consistently meet or exceed monthly/quarterly sales targets through strong pitching, negotiation, and follow-ups.
  • Serve as the primary point of contact for clients, managing all communication with professionalism and clarity.
  • Ensure smooth and timely interactions with clients throughout the sales lifecycle.
  • Collaborate with internal teams to design and execute B2B sales strategies and email marketing campaigns.
  • Utilize LinkedIn Sales Navigator to identify, connect, and build relationships with high-value prospects.
  • Maintain accurate records of client interactions, proposals, and updates using CRM tools.
  • Provide regular reporting on sales performance, pipeline status, and client engagement metrics.
  • Handle post-sale communication and assist with project handover to relevant teams for execution.

Requirements
  • Proven experience in sales, client communication, or business development—preferably within a software or digital services company.
  • Hands-on experience with freelancing platforms (e.g., Upwork, Fiverr, Freelancer) and a strong understanding of proposal crafting and bidding techniques.
  • Excellent written and verbal communication skills, with the ability to tailor messages for different audiences and platforms.
  • Strong negotiation and persuasion skills, with a track record of closing deals and exceeding sales targets.
  • Proficiency with LinkedIn Sales Navigator and other lead generation tools for B2B outreach.
  • Experience in email marketing campaigns and CRM tools.
  • Ability to understand technical services/solutions and explain them clearly to potential clients.
  • Highly organized with excellent time management and follow-up skills.
  • Goal-oriented mindset with the ability to work independently and in a team to meet KPIs.
  • Strong research skills to identify and qualify new leads across various industries.
  • Bachelor's degree in Business, Marketing, Communications, or a related field (or equivalent work experience).

Benefits
  • EOBI
  • Provident Fund
  • Medical Health Insurance
  • Accommodation
  • Annual Leaves
  • Casual leaves
  • Sick Leaves
  • Bereavement Leaves
  • Marriage Leaves
  • Paternity Leaves
  • Maternity Leaves
  • Recreational area for in-house games

Why Should You Join IKONIC?

At IKONIC, we believe in providing opportunities to all its employees, which is why our job comes with a variety of challenging assessments meant to catapult your career to the next level. This is made evident with our offerings such as:
  • A growth mindset through the help of experienced and helpful Mentors. Ikonic is made up of passionate individuals who aim to support each other in their training as well as day-to-day tasks.
  • A Dynamic Environment where we focus on encouraging initiatives, promoting agility and creating a work/life balance. We know the value you bring in, and we aim to nurture it.
  • Market Competitive Compensation based upon your professional qualifications and skill set.
  • As an Equal employment opportunity provider. All employment-associated decisions are based on an individual's merit.

Note: Above goals and job descriptions are indicative and subject to change.

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