Customer Support Lead

2 days ago

Islamabad, Islamabad, Pakistan beBeeCustomer Full time 800,000 - 1,200,000
Customer Support Team Lead

We're seeking a highly skilled and experienced professional to lead our customer support team.

  • This role involves providing exceptional customer service and support, resolving queries efficiently, and ensuring timely responses to customer inquiries.
  • The successful candidate will have excellent communication skills, strong data entry abilities, and the capacity to analyze and solve practical problems.

Candidates should be fluent in English, have excellent interpersonal skills, and be able to work effectively in a team environment.

Responsibilities:

  1. Lead the customer support team to ensure seamless day-to-day operations.
  2. Develop and implement effective strategies to enhance customer satisfaction and loyalty.
  3. Maintain accurate records of customer interactions, including phone calls, emails, and correspondence.
  4. Collaborate with other teams to ensure smooth communication and problem-solving.

About this role:

  • Fixed salary-based position with no sales or target-based incentives.
  • Opportunity to develop leadership skills and take on new challenges.
  • Work in a dynamic and supportive team environment.

Key Skills:

  • Excellent communication and interpersonal skills.
  • Strong data entry skills.
  • Ability to analyze and solve practical problems.

Requirements:

  • Fluency in English language.
  • Proven experience in customer support or related field.
  • Leadership and teamwork skills.

Location: Islamabad, Pakistan.

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