IT Support Engineer

3 weeks ago

Islamabad, Islamabad, Pakistan Motive Full time

Join to apply for the IT Support Engineer role at Motive.

Get AI-powered advice on this job and more exclusive features.

Who We Are

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations, and finance teams can manage their drivers, vehicles, equipment, and fleet-related spend in a single system. Combined with industry-leading AI, the Motive platform provides complete visibility and control, significantly reducing manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across industries such as transportation, logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About The Role

As an integral member of our team, the IT Support Engineer is responsible for ensuring end-user satisfaction through effective IT support. You will monitor and maintain our company's computer systems, perform hardware and software installations, and address technical challenges independently and collaboratively with internal teams and vendors.

What You'll Do
  • Perform OS installations and configurations for MacOS, Windows, and Linux systems
  • Facilitate onboarding and offboarding processes for employees
  • Conduct new hire orientation sessions related to IT support
  • Manage and maintain local IT asset inventory
  • Coordinate with stakeholders to resolve technical issues promptly
  • Ensure adherence to SLAs and quality standards
  • Generate reports on IT support metrics
  • Address onsite user issues in the office
  • Provide remote support via tickets, emails, and Slack
What We're Looking For
  • Bachelor's degree in computer science or equivalent
  • 1-3 years IT support experience
  • Strong troubleshooting skills for Windows, MacOS, and Linux
  • Solid IT infrastructure knowledge
  • Experience with G Suite, OKTA, Jira, MDM, VOIP
  • Customer handling and technical troubleshooting skills
  • Proficiency in English
  • Flexibility to work varying hours and shifts
  • Preferred certifications: CCNA, CCNP, MCITP, Office 365
  • Call center IT support experience (preferred)
  • Understanding of AI and automation in IT support

Creating a diverse and inclusive workplace is a core value at Motive. We are an equal opportunity employer welcoming people from all backgrounds.

Please review our Candidate Privacy Notice.

UK Candidate Privacy Notice available.

Employees must be authorized to access controlled commodities and technologies under U.S. Export Administration Regulations.

Additional Details
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT Services, IT Consulting, Technology, Internet, Truck Transportation
#J-18808-Ljbffr

  • Technical Support Engineer

    3 weeks ago

    Islamabad, Islamabad, Pakistan Ahdus Technology Full time

    Technical Support Engineer (German-Speaking)Join to apply for the Technical Support Engineer (German-Speaking) role at Ähdus Technology GmbHTechnical Support Engineer (German-Speaking)2 weeks ago Be among the first 25 applicantsJoin to apply for the Technical Support Engineer (German-Speaking) role at Ähdus Technology GmbHJob Title: Technical Support...

  • Unified Communications Engineer

    3 weeks ago

    Islamabad, Islamabad, Pakistan Mobiz IT Full time

    About MobizMobiz is an information technology firm, and we do three things exceptionally well: cloud and network automation, digital transformation, and data protection. Double-digit growth year-over-year has driven us to grow our team and ensure we stay ahead of the curve.What Can You Expect?Every day at Mobiz we work with a deep sense of purpose. We...

  • IT Support Engineer

    2 weeks ago

    Islamabad, Islamabad, Pakistan Motive Full time

    Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete...

  • Transportation Support Specialist

    1 week ago

    Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

    Company Overview:When it comes to IT solution providers, there are many choices. Zones stands out with innovative, end-to-end service offerings. As a global solution provider with over 35 years in business, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120...

  • Network Support Engineer – L1

    3 weeks ago

    Islamabad, Islamabad, Pakistan Zeta Technologies (Pvt) Ltd. Full time

    Get AI-powered advice on this job and more exclusive features.Role SummaryAs a Level 1 NOC Engineer, you will be the first line of defense for monitoring, identifying, and reporting network issues affecting the Cable Landing Station. You will operate in a shift-based model to ensure continuous network visibility and timely incident responseDuties And...

  • Support Engineer at National Institute of Electronics

    4 days ago

    Islamabad, Islamabad, Pakistan National Job Portal (NJP) Full time

    Support Engineer at National Institute of Electronics (NIE)The National Institute of Electronics (NIE), located in Islamabad, is seeking a dedicated Support Engineer to join their IT department on a contract basis.If you are passionate about technology and have hands-on experience in network operation and maintenance, this could be the perfect opportunity...

  • IT Support Engineer

    2 weeks ago

    Islamabad, Islamabad, Pakistan Oxbridge Digital Full time

    You will provide comprehensive technical support to staff, employees, and students at Riphah International University. This includes troubleshooting hardware and software issues, assisting with network connectivity, and ensuring timely resolution of IT-related problems. The role is crucial in maintaining a seamless IT experience across the university\'s...

  • Laboratory Support Engineer

    2 weeks ago

    Islamabad, Islamabad, Pakistan Oxbridge Digital Full time

    We are seeking a dedicated Computer Lab In-charge responsible for managing and maintaining the computer lab, ensuring all equipment is functional and up-to-date. The role involves overseeing student usage, assisting teachers with tech support during lessons, implementing cybersecurity measures, and ensuring a safe and productive environment for learning. The...

  • Software Support Engineer – L2 at Pakistan Single Window

    4 days ago

    Islamabad, Islamabad, Pakistan National Job Portal (NJP) Full time

    Software Support Engineer – L2 at Pakistan Single Window (PSW)Are you passionate about technology and eager to solve complex software issues? Pakistan Single Window (PSW) is looking for a Software Support Engineer – L2 to join their dynamic IT team.If you have experience in technical support and a strong background in software, database, and application...

  • Civil / Solar Engineer (Business Support Assistant)

    2 weeks ago

    Islamabad, Islamabad, Pakistan Bahria Consulting Full time

    Civil / Solar Engineer (Business Support Assistant)Minimum Bachelor's degree in Civil Engineering or a related field.Position: Civil/Solar Engineer (Business Support Assistant)Location: Bahria Town RawalpindiCompany: Stock Exchange Consulting LtdExperience Level: Mid-Level (3-5 years' experience)Work Schedule:Weekly Hours: 40 hours per weekDaily Hours: 7...