IT Support Engineer

2 days ago

Islamabad, Islamabad, Pakistan Motive Full time

Join to apply for the IT Support Engineer role at Motive.

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Who We Are

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations, and finance teams can manage their drivers, vehicles, equipment, and fleet-related spend in a single system. Combined with industry-leading AI, the Motive platform provides complete visibility and control, significantly reducing manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across industries such as transportation, logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About The Role

As an integral member of our team, the IT Support Engineer is responsible for ensuring end-user satisfaction through effective IT support. You will monitor and maintain our company's computer systems, perform hardware and software installations, and address technical challenges independently and collaboratively with internal teams and vendors.

What You'll Do
  • Perform OS installations and configurations for MacOS, Windows, and Linux systems
  • Facilitate onboarding and offboarding processes for employees
  • Conduct new hire orientation sessions related to IT support
  • Manage and maintain local IT asset inventory
  • Coordinate with stakeholders to resolve technical issues promptly
  • Ensure adherence to SLAs and quality standards
  • Generate reports on IT support metrics
  • Address onsite user issues in the office
  • Provide remote support via tickets, emails, and Slack
What We're Looking For
  • Bachelor's degree in computer science or equivalent
  • 1-3 years IT support experience
  • Strong troubleshooting skills for Windows, MacOS, and Linux
  • Solid IT infrastructure knowledge
  • Experience with G Suite, OKTA, Jira, MDM, VOIP
  • Customer handling and technical troubleshooting skills
  • Proficiency in English
  • Flexibility to work varying hours and shifts
  • Preferred certifications: CCNA, CCNP, MCITP, Office 365
  • Call center IT support experience (preferred)
  • Understanding of AI and automation in IT support

Creating a diverse and inclusive workplace is a core value at Motive. We are an equal opportunity employer welcoming people from all backgrounds.

Please review our Candidate Privacy Notice.

UK Candidate Privacy Notice available.

Employees must be authorized to access controlled commodities and technologies under U.S. Export Administration Regulations.

Additional Details
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT Services, IT Consulting, Technology, Internet, Truck Transportation
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