
Customer Success Specialist
19 hours ago
About The Role
We are looking for a proactive and customer-obsessed Customer Success Specialist to join our growing team. In this role, you'll be the key point of contact for our clients, helping them maximize the value of our SaaS platform from onboarding through renewal and expansion.
Key Responsibilities
- Develop and maintain strong relationships with assigned clients, ensuring high levels of satisfaction and retention.
- Guide new customers through the onboarding process, including setup, training, and initial adoption.
- Educate clients on features, new releases, and best practices to help them get the most out of the platform.
- Monitor usage metrics and proactively reach out to under-engaged customers to improve product utilization.
- Act as the voice of the customer internally and escalate issues to support or product teams when necessary.
- Collaborate with Sales and Account Managers to support contract renewals and identify upsell or cross-sell opportunities.
- Collect customer feedback and work with product teams to inform roadmap and improvements.
- Contribute to knowledge base articles, FAQs, and customer success playbooks.
Key Requirements
- Minimum 3 years of experience in Customer Success, Account Management, or Client Support (preferably in a SaaS environment).
- Excellent communication, interpersonal, and relationship-building skills.
- Ability to explain complex topics in a simple and clear manner.
- Strong problem-solving skills with a customer-first mindset.
- Self-starter who can manage multiple accounts and prioritize effectively.
- Experience working in a B2B SaaS company.
- Familiarity with CRM tools and cloud-based platforms.
- Understanding of the software development lifecycle is a plus.
- Experience running customer training sessions or webinars.
-
Customer Success Specialist
6 days ago
Lahore, Punjab, Pakistan ENGINEERINGUK Full timeWe are seeking a Customer Success Specialist to join our team in Gujranwala. In this role, you will be responsible for driving business growth through sales and customer development, managing distributors and trade for the designated territory, and executing operational plans.The ideal candidate will have a deep understanding of the FMCG industry, experience...
-
Customer Success Specialist
1 week ago
Lahore, Punjab, Pakistan Programmers Force Full timeWe are seeking a highly motivated and proactive Customer Success Specialist to join our team. The ideal candidate will play a crucial role in ensuring customer satisfaction, fostering strong client relationships, and driving the successful adoption of our solutions.Responsibilities:Exceptional communication and interpersonal skills, with the ability to build...
-
Customer Success Specialist
2 weeks ago
Lahore, Punjab, Pakistan StrategistIoT Full timeStrategistIoT is a comprehensive Performance Marketing, Big Data information service provider based in Lahore. We specialize in Digital Marketing, Big data collection, mining, application, and service in the field of international trade and B2C products (both local and global outreach). Our goal is to promote services through industry and business...
-
Customer Success Specialist
4 weeks ago
Lahore, Punjab, Pakistan Oxbridge Digital Full timeCustomer Success Specialist - Arabic SpeakingIslamabad, Faisalabad, Gujranwala, Lahore, Multan, Rawalpindi, RaiwindApply By Apr 6, 2025We are looking for a dedicated Arabic-speaking Customer Service Representative to join our team for projects based in Saudi Arabia. If you're passionate about providing excellent service and have strong communication skills,...
-
Customer Success Advocate
2 weeks ago
Lahore, Punjab, Pakistan Parhlo Full timeWe are seeking a dedicated and skilled Customer Success Specialist to join our team for projects based in Saudi Arabia.The ideal candidate will possess strong communication skills, fluency in Arabic, and a passion for providing excellent service.Responsibilities:Assist clients with inquiries and provide support in Arabic.Address and resolve issues...
-
Customer Success Specialist
3 weeks ago
Lahore, Punjab, Pakistan ibexl Full timeJob OverviewWe are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a...
-
Customer Success Specialist
1 week ago
Lahore, Punjab, Pakistan Selecta Sol Full timeJob DescriptionThis full-time role involves ensuring customer satisfaction and retention by providing top-notch support and managing accounts on a day-to-day basis.The ideal candidate will possess strong analytical skills, excellent communication abilities, and problem-solving skills.Critical thinking and analytical skillsEffective communication and...
-
Emergency Response Specialist
6 days ago
Lahore, Punjab, Pakistan ACE Customer Services Full timeResponsibilities & Duties:As an Emergency Response Specialist, you will be responsible for handling customer inquiries and complaints, categorizing calls according to importance and urgency, and entering data into computer systems.You will also be required to maintain logs and records of calls, activities, and other relevant information, ensure caller...
-
Customer Success Specialist
2 weeks ago
Lahore, Punjab, Pakistan EchoNet Services Full timeEchoNet Services Ltd is a dynamic company seeking ambitious graduates to join their team in Lahore. Successful candidates will excel in customer success and procurement, demonstrating the following essential traits:Exceptional communication skills, with the ability to negotiate terms, pricing, and service agreements.Maintaining supplier relationships through...
-
Customer Success Executives
3 weeks ago
Lahore, Punjab, Pakistan The Real Techs Pvt. Ltd. Full timeCustomer Success Executive – B2B InternationalJob DescriptionThe Real Techs Pvt. Ltd., a multinational Digital Marketing company, is currently looking for a "Customer Success Executive" for our Lahore office for a US-based Campaign. This is a pure prospecting role, involving heavy outbound calling to prospective clients.Responsibilities:Generate business...
-
Client Success Specialist
2 weeks ago
Lahore, Punjab, Pakistan NETSOL Technologies Inc. Full timeAbout the RoleWe are seeking a Client Success Specialist to join our innovative team at NETSOL Technologies Inc. The ideal candidate will have experience in a customer success or client services role, preferably in a SaaS or tech-driven environment.The successful candidate will be responsible for building strong relationships with our customers,...
-
Manager of Customer Success
4 weeks ago
Lahore, Punjab, Pakistan TCP Software Full timeTCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.About TCP (TimeClock Plus)For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users,...
-
Customer Success Leader
2 weeks ago
Lahore, Punjab, Pakistan Premier DLC Private Limited Full timeJob Description:We are looking for a highly skilled and experienced Customer Success Leader to join our team at Premier DLC Private Limited. The ideal candidate will have a strong background in customer success, with experience in managing customer relationships, developing solutions, and driving revenue growth.Key Responsibilities:Develop and maintain...
-
Customer Success Manager
1 week ago
Lahore, Punjab, Pakistan Prime System Solutions Full timeCustomer Success Manager (Managed Services Provider)Job Openings Customer Success Manager (Managed Services Provider)About the job Customer Success Manager (Managed Services Provider)Job Title: Customer Success Manager (Managed Services Provider)Location:Onsite, LahoreCompany: Prime System SolutionsAbout Us:Prime System Solutions is a leading provider of...
-
Customer Success Representative
2 weeks ago
Lahore, Punjab, Pakistan Zameen Full timeWe are seeking a highly skilled and motivated individual to join our team as a Sales Support Specialist - Project Sales. As a key member of our team, you will be responsible for driving business growth through effective sales strategies and exceptional customer service.Job OverviewIn this role, you will be responsible for:Selling property units and...
-
Head of Customer Success
2 weeks ago
Lahore, Punjab, Pakistan Devsinc Full timeWe are seeking a highly skilled Head of Customer Success to join our team at Devsinc. This individual will lead and manage the customer support team, driving business growth through exceptional customer experiences.Main Responsibilities:Develop and refine customer support strategies, processes, and workflows to enhance the customer experienceAct as the...
-
Customer Success Specialist
2 weeks ago
Lahore, Punjab, Pakistan Parhlo Full timeWe are looking for a dedicated Arabic-speaking Customer Service Representative to join our team for projects based in Saudi Arabia. If you're passionate about providing excellent service and have strong communication skills, we want to hear from youLocation: Lahore, PakistanResponsibilities:Assist customers with inquiries and provide support in...
-
Customer Success Expert
23 hours ago
Lahore, Punjab, Pakistan Techscale Full timeAbout the RoleWe are seeking a highly skilled and proactive Customer Success Expert to join our growing team at Techscale. As the primary point of contact for our clients, you will play a critical role in ensuring their satisfaction and retention.Key ResponsibilitiesDevelop and maintain strong relationships with assigned clients, leveraging your exceptional...
-
Customer Success Advocate
2 weeks ago
Lahore, Punjab, Pakistan Motive Full timeAbout the Role:We are seeking a Customer Success Advocate to join our Professional Services team. In this role, you will be responsible for cultivating successful relationships with our partners and large customers, driving API adoption and ensuring customer satisfaction.Responsibilities:Develop and maintain relationships with key partners, fostering...
-
Customer Success Manager
3 weeks ago
Lahore, Punjab, Pakistan RepairDesk Full timeRepairDesk is a modern repair shop management software with 40+ powerful integrations and modules. The software is customisable to meet the workflows of single-store, multi-store, and franchise repair businesses in various industry verticals. Available in 30+ languages, RepairDesk is trusted by over 3,000 businesses globally, helping them save time, manage...