
Customer Success Specialist
1 week ago
Deliver Exceptional Customer Experience
We are seeking a highly skilled and passionate individual to join our team as a Customer Success Specialist. As a key member of our operations department, you will be responsible for assisting our clients' customers with their queries and concerns via call. Your primary goal will be to provide accurate resolutions to customers in accordance with our defined processes.
Key Responsibilities- Provide top-notch customer service, exceeding performance objectives and aligning with our core values
- Assist customers with their items purchased through our ecommerce website, offering alternatives when necessary
- Maintain a friendly and caring image while conveying interest in each customer's needs
- Stay up-to-date with the latest system updates, process changes, and future developments
- O Levels/Intermediate or above qualification
- Excellent written and verbal English communication skills
- Proficiency in MS Office, particularly MS Excel and MS Word
Why this role? We value personality, passion, and work ethic above experience. If you have a sense of humor and enjoy helping others, we'd love to hear from you
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