
Customer Success Executive
3 weeks ago
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HR Professional | Technical Recruiter | TA Specialist | T & D | Performance Management & Appraisal | Freelance Recruiter | Compensation & BenefitsCustomer Success Executive
DigiMaxis is a fast-growing digital marketing agency serving B2B clients globally. We're looking for a Customer Success Executive to build lasting client relationships and ensure long-term success through exceptional service and communication.
Key Responsibilities:- Be the primary point of contact for assigned B2B clients, providing proactive communication and support.
- Onboard new clients and assist them through adoption, setup, and best practices.
- Monitor client satisfaction, identify upsell/cross-sell opportunities, and drive retention.
- Resolve client concerns promptly and professionally.
- Work closely with Sales, Marketing, and Operations to align services with client goals.
- Maintain accurate client records in CRM systems and document feedback and progress.
- Conduct regular client check-ins and performance reviews.
- Contribute ideas to improve customer experience, loyalty, and engagement.
Location: Garden Town, Lahore
Job Type: Full-Time | Onsite | 6:00 PM – 3:00 AM
Company: DigiMaxis
Seniority Level- Mid-Senior level
- Full-time
- Marketing Services
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