Head of Customer Experience

2 weeks ago


Karachi, Sindh, Pakistan HBL Asset Management Limited Full time

HBLTTI: 16210.36 (13-02-2025 - 18:30:00)

Responsible for managing the customer life cycle which includes product proposition enhancement, customer service management & backend transaction processing.

Key Responsibilities:

  • Lead & provide strategic / operational guidance to the product development, client services unit & the operations team.
  • Work with relevant stakeholder to drive the digitization initiative for these areas.
  • Identify opportunities to help enhance the product offering for the company.
  • Create & enhance the customer service mandate for the Company.
  • Create synergies between the client facing units to bring cohesion in the Customer life cycle management.
  • Leverage technological interventions to implement workflow automation.
  • Ensure smooth functioning of the various units and to improve business process, internal controls and efficient utilization of resources, synchronize operational activities and objectives with other areas of organization to deliver best solution.
  • Ensure timely and error free processing, reporting, settlement, recording and reconciliation of client transactions.
  • Ensure compliance of relevant local laws, rules, regulation, policies and procedures.
  • Coordinate with relevant regulatory bodies and authorities as and when required.

Required Competencies to successfully perform:

  • Sound understanding of the wealth management propositions, mutual fund industry & its operations.
  • Proven track record of product development & managing operational activities in investment operations
  • Well versed with customer service life cycle management
  • Strong negotiation, influencing and facilitation skills

Required Education & Experience:

  • Min Bachelors (preferably Masters, MBA or equivalent qualification)
  • Min 15 years of relevant experience with at least 3 years in a Senior Leadership role
#J-18808-Ljbffr

  • Karachi, Sindh, Pakistan Window World of Boston Full time

    About This RoleThis is a unique opportunity to join Sindh Bank in Karachi as a Head of Claims. The successful candidate will be responsible for leading the claims team, developing and implementing effective claims processes, and ensuring compliance with regulatory requirements.You will work closely with senior management to develop and implement business...


  • Karachi, Sindh, Pakistan Flipdish Full time

    We're Flipdish, an Irish unicorn serving independent restaurants in a world transformed by tech. We've grown around our customers' needs, providing them with a suite of powerful tools and dedicated support. Our mission is to make running a restaurant satisfyingly simple.As a leader in the industry, we understand the importance of delivering exceptional...


  • Karachi, Sindh, Pakistan NielsenIQ Full time

    At NielsenIQ, we are seeking a Customer Experience Specialist to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients. Your primary goal will be to ensure high customer satisfaction by understanding and addressing their needs and goals.Key ResponsibilitiesConduct...

  • Head Of Sales

    3 weeks ago


    Karachi, Sindh, Pakistan SECUREBEANS Full time

    SecureBeans currently has a vacancy for "Head of Sales" in their head office (Karachi).Desired candidate should have the following attributes:LeadershipTeamworkCommunication and Interpersonal SkillsAnalytical SkillsDependability and a Strong Work EthicProfessional AttitudeAdaptability and FlexibilityJob SpecificationResponsibilities:Sales HUNTER by nature...


  • Karachi, Sindh, Pakistan Esire Full time

    We are looking for a detail-oriented Customer Experience Specialist to join our team. In this role, you will play a key part in ensuring customers receive the best shopping experience by providing accurate size recommendations, conducting product fit checks, and assisting in product audits. This position is ideal for someone passionate about fashion,...


  • Karachi, Sindh, Pakistan ABS INTERNATIONAL Full time

    Job DescriptionKey Responsibilities:• Provide clear and relevant information to customers about our products and services.• Address customer inquiries and resolve concerns in a timely and professional manner.• Record and maintain accurate customer data, ensuring all information is updated and secure.Further Responsibilities:• Build strong...


  • Karachi, Sindh, Pakistan The Karachi Chamber of Commerce & Industry Full time

    The Karachi Chamber of Commerce & Industry is looking for an experienced, energetic and result-oriented individual for the post of Head of Software Development.Responsibilities:Independently take control of the already developed operational software.Develop online forms.Minimum Requirements:Candidates must have a minimum experience of five years in:ASP.Net...


  • Karachi, Sindh, Pakistan Recruit Best Full time

    At Recruit Best, we are seeking a highly skilled Customer Experience Manager to join our team. In this role, you will be responsible for delivering exceptional customer experiences as measured by performance objectives and in accordance with the core values of our clients.About the JobThis is a full-time position that requires strong communication and...


  • Karachi, Sindh, Pakistan Recruit Best Full time

    Job Description:We are seeking a highly skilled Customer Experience Champion to join our team at Recruit Best. This key role will play a vital part in delivering exceptional customer service and ensuring that every interaction meets the highest standards.Key Responsibilities:Deliver outstanding customer experiences by providing timely and effective support...


  • Karachi, Sindh, Pakistan ibex. Pakistan Full time

    We are seeking a highly motivated and experienced Customer Experience Associate to join our team at ibex. Pakistan.The ideal candidate will have a strong background in providing exceptional customer service, with a focus on delivering personalized experiences that meet the unique needs of each client.Key Responsibilities:Deliver high-quality customer service...


  • Karachi, Sindh, Pakistan Esire Full time

    At Esire, we're dedicated to delivering exceptional customer experiences.About the RoleWe're seeking a detail-oriented Quality Assurance Specialist to join our team. In this role, you'll play a key part in ensuring customers receive accurate size recommendations and product fit checks.Key ResponsibilitiesAssist customers in selecting the perfect size based...


  • Karachi, Sindh, Pakistan Delivery Hero SE Full time

    Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...


  • Karachi, Sindh, Pakistan ibex. Pakistan Full time

    Join ibex. Pakistan's innovative team as a Customer Service Specialist and take your career to new heights!About the RoleThis is an exciting opportunity for enthusiastic and motivated individuals to deliver exceptional customer experiences.Key ResponsibilitiesProvide timely and effective support to clients via phone, email, or chat.Maintain accurate records...


  • Karachi, Sindh, Pakistan The Karachi Chamber of Commerce & Industry Full time

    We are seeking a Head of Development Department to join our software development team at the Karachi Chamber of Commerce & Industry. As a key member of our team, you will play a critical role in driving the development and implementation of our software solutions.About the Job:Independently take control of the already developed operational software.Develop...


  • Karachi, Sindh, Pakistan ibex Full time

    **About Us**At ibex, we are committed to delivering exceptional customer experiences through innovative solutions and expert support. As a Senior Customer Service Specialist, you will play a vital role in ensuring our customers receive top-notch service and support.**Key Responsibilities**We are seeking an individual with excellent communication skills to...


  • Karachi, Sindh, Pakistan HR Outsourcing and Consulting Full time

    Creative Head PositionWe are looking for a creative and experienced individual to fill the role of Creative Head at HR Outsourcing and Consulting, Pakistan.The ideal candidate will be responsible for developing and implementing creative event management strategies that align with our company goals.Key Responsibilities:Develop and execute creative event...


  • Karachi, Sindh, Pakistan ibex Full time

    Technical Support SpecialistThe Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolutions to customers by performing a diagnosis of issues while guiding customers through the claim filing process via phone call. The Support will also assist customers with other queries/concerns and...


  • Karachi, Sindh, Pakistan EWS Group Full time

    Technical Support PositionWe are looking for a highly skilled Software Support Analyst to join our team. As a key member of our support team, you will be responsible for providing technical support to customers, resolving technical issues, and enhancing our software solutions.The successful candidate will possess excellent communication skills, a strong...


  • Karachi, Sindh, Pakistan Sage Hospitality Group Full time

    What We're Looking ForWe seek a motivated and organized individual with a passion for hospitality and customer service. As a Front Desk Supervisor at the Renaissance Pittsburgh Hotel, you will be responsible for driving operational excellence and ensuring our guests receive an exceptional experience.To succeed in this role, you will need to demonstrate...


  • Karachi, Sindh, Pakistan J & P Coats Pakistan Full time

    Job OverviewJ & P Coats Pakistan is seeking a highly skilled and experienced Business Solutions Specialist to join our team.About the PositionThe successful candidate will be responsible for developing key digital services and e-commerce activities, including training and support to internal customers.This role requires strong technical skills, experience in...