Customer Experience Specialist

3 days ago


Karachi, Sindh, Pakistan ibex Full time

**About Us**

At ibex, we are committed to delivering exceptional customer experiences through innovative solutions and expert support. As a Senior Customer Service Specialist, you will play a vital role in ensuring our customers receive top-notch service and support.

**Key Responsibilities**

  • We are seeking an individual with excellent communication skills to provide professional responses to customer inquiries via written and verbal means.
  • Maintaining accurate records of customer interactions and transactions is crucial to ensure seamless support and resolution of issues.
  • The ideal candidate will be able to follow up on customer requests and strive for First Contact Resolution (FCR) wherever possible.
  • Unresolved customer complaints or special requests will be escalated to designated departments for further investigation.
  • This role requires a proactive approach to enhancing the organization's reputation by taking ownership of new and different requests and exploring opportunities to add value to job accomplishments.

**What We're Looking For**

  • A hands-on problem-solving ability to address complex customer queries.
  • The capacity to communicate technical information in a clear and concise manner.
  • An intermediate degree or above in a relevant field.
  • Strong written and verbal English communication skills.
  • Proficiency in MS Office, particularly MS Excel and MS Word.

**Our Application Process**

Once you've submitted your application, our recruitment team will review it and contact you within 3 working days for initial screening. We look forward to hearing from you



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