Customer Service

3 weeks ago


Karachi, Sindh, Pakistan Ideas Private Limited Full time
Proactive Messaging

TitleCustomer Service - WhatsappApply beforeJul 07, 2025CityKarachiResponsibilities
  • Engage customers by sending updates, reminders, and personalized offers through WhatsApp.
  • Keep customers informed and satisfied by providing relevant information that encourages repeat business and builds brand loyalty.

Cold Calling
  • Reach out to customers who have not shopped with us for a while.
  • Use effective communication to re-engage customers, highlight new arrivals, and inform them about current offers.

Follow-up With TPL (Third-Party Logistics)
  • Collaborate with the logistics team to manage and control returns for orders placed through the WhatsApp platform.
  • Ensure smooth handling of returns and address any customer concerns related to their orders.

Follow-up Campaigns
  • Manage after-sales and promotional campaigns by reaching out to customers via WhatsApp.
  • Check customer satisfaction levels, gather feedback, and offer exclusive discounts to encourage repeat purchases.

Requirements
  • Previous customer service experience, preferably in WhatsApp or messaging platforms.
  • Strong communication skills with a friendly and professional tone.
  • Proactive approach to solving problems and providing solutions.
  • Ability to work independently and meet deadlines.
  • Good organizational skills and attention to detail.
  • Knowledge of WhatsApp Business or similar messaging platforms is a plus.
  • Basic understanding of sales and promotions is desirable.Benefits
  • Excellent Salary
  • Medical Insurance
  • Annual Leaves
  • Provident Fund
  • EOBI
  • Annual Bonus
  • Sick Leaves
  • Casual Leaves
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