Customer Service Representative

2 weeks ago

Lahore, Punjab, Pakistan Malik Travel SLU Full time

Malik Travel is expanding

We are currently seeking experienced Travel Agents with a strong background in Amadeus and Galileo GDS systems to join our team.

If you have a passion for travel, excellent customer service skills, and hands-on experience with airline bookings and ticketing systems, we'd love to hear from you.

Job Overview

We are seeking a highly motivated and customer-focused Customer Service Representative (CSR) with prior experience in the travel and tourism industry. The CSR will be responsible for handling client inquiries, assisting with travel bookings, managing complaints, and providing excellent after-sales support. The ideal candidate should have strong communication skills, knowledge of ticketing/reservation systems (Amadeus, Galileo, or Sabre), and the ability to work in a fast-paced environment.

Key Responsibilities
  • Handle inbound and outbound calls, emails, and messages from clients regarding flights, tours, hotels, visas, and other travel services.
  • Provide detailed travel information, itineraries, quotations, and recommendations to customers.
  • Process reservations, cancellations, re-bookings, and amendments accurately using GDS systems (Amadeus, Galileo, Sabre, etc.).
  • Address customer complaints and resolve issues in a timely and professional manner.
  • Assist clients with payment processing, refunds, and travel documentation (tickets, visas, insurance).
  • Maintain strong product knowledge of destinations, airlines, hotel packages, and promotions.
  • Build and maintain long-term customer relationships through effective communication and service.
  • Collaborate with sales and operations teams to ensure seamless service delivery.
  • Prepare daily reports on inquiries, bookings, and customer interactions.
What We Offer
  • Competitive salary package + Per Ticket Commission
  • Friendly and supportive team environment
  • Opportunities for growth and professional development
  • Convenient office location in DHA Phase 5, Lahore

Job Type: Full-time

Pay: Rs40,000.00 - Rs60,000.00 per month

Work Location: In person


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