Front Desk

2 weeks ago

Lahore, Punjab, Pakistan A H T Aesthetic Medical Center Full time

A H T Aesthetic Medical Center, Pakistan

Responsibilities
  1. Warmly welcome patients and visitors, handle phone calls, and address inquiries promptly.
  2. Efficiently schedule appointments and ensure punctuality.
  3. Assist patients in completing necessary forms and documentation.
  4. Maintain a tidy and organized workspace.
  5. Provide clear and courteous communication, both written and verbal, to patients.
  6. Manage records and perform daily cash deposits as required.
  7. Ensure accurate and timely collection of payments through various methods and platforms (Visa, tabby, Postpay, Tamara, Stripe, Classpass).
  8. Conduct follow-up calls with current and past patients.
  9. Collaborate with the Doctor's Assistant and nurses to maintain accurate patient information.
  10. Generate daily stock transaction and cash sales reports, as well as a monthly report of new patient files.
  11. Skillfully manage scheduling for patients, therapists, and doctors.
  12. Coordinate with medical staff to optimize clinic operations.
  13. Adhere to patient flow policies and procedures.
  14. Provide prompt service recovery and strive to exceed patient expectations in issue resolution.
  15. Communicate service delays promptly to all parties involved, including patients.
  16. Inform and promote clinic promotions to patients.
  17. Proficient in Microsoft Office Suite, email communication, and Electronic Medical Records (EMR) systems.
Job Specification
  1. Previous experience as a Receptionist in a wellness clinic or similar environment
  2. Strong communication and interpersonal skills
  3. Excellent customer service and problem-solving abilities
  4. Experience with appointment scheduling and managing calendars
  5. Proficient with computer software and electronic health records
  6. Strong organizational skills and attention to detail
  7. Ability to multitask and thrive in a fast-paced environment
  8. Professional appearance and friendly demeanor
  9. Fluency in English; additional languages are an advantage

Hospital & Health Care - Lahore, Pakistan

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