Call Center Representative

1 week ago


Peshawar City Tehsil, Pakistan MCAS Software House Full time
Call Center Representative (Social Media)
MCAS Software House, Pakistan

Responsibilities:

  • Receive queries from all mediums (UAN and Social Media) and provide accurate, professional, and satisfactory responses.
  • Identify customers' needs, clarify information, research issues, and provide solutions or alternatives.
  • Respond efficiently and accurately to callers, explaining possible solutions, and ensuring clients feel supported and valued.
  • Generate queries through CRM.
  • Generate warranty claims when necessary.
  • Build sustainable relationships and engage customers by going the extra mile.
  • Make sales and mature queries from customers who are only seeking information.
  • Record details in an MS-Excel based call log sheet after each call.
  • Maintain awareness of service rates and applicable charges, providing accurate information to customers promptly. Preliminary technical knowledge of services should also be readily available.
Job Specification
  • Friendly and pleasant manner.
  • Typing and word processing skills.
  • Able to maintain customer confidentiality.
  • Able to react effectively and calmly in emergencies.
  • Strong time management and decision-making skills.
  • Adaptability and accountability.
  • Fluency in multiple languages may be desired.

Location: Information Technology and Services - Peshawar, Pakistan

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