Service Delivery Coordinator

6 days ago


Rawalpindi Cantonment, Pakistan Quattris IT Services Full time

Responsibilities:

  • Monitoring & managing the mailbox related to service calls.
  • Meet various client service requests.
  • Understanding the scope of work and the requirements.
  • Act as a bridge between a client and the resource.
  • Creating and ensuring all ticket information is shared and entered correctly.
  • Ensuring that the information to all other departments is shared correctly and timely.
  • Coordination with the resources.
  • Ensuring that 100% of the service calls are entertained in the best manner.
  • Issue Mitigation / Resolving Escalations.

Requirements:

  • Service Delivery management experience with a record of superior client satisfaction.
  • Effectively manage resources in a matrix organization to meet Service Level Agreements.
  • Ability to work in multiple teams and motivate others to perform above normal expectations.
  • Proven team player w/outstanding interpersonal and communication (written and oral) skills.
  • Ability to manage multiple issues and excellent attention to detail with exceptional follow through.
  • Excellent command of Microsoft Office Suite: Word, Excel, PowerPoint, Outlook.
  • Minimum of a Bachelor's degree from a four-year college or university or equivalent experience.
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