Account Manager

3 weeks ago

Faisalabad City Tehsil, Pakistan Delivery Hero Austria Full time

About the opportunity
  • Be responsible for driving incremental orders, ensuring retention, exclusivity, and stronger partnerships.
  • Maintain relationships with GMV Class A & B Vendors, providing 360-degree service to optimize business performance, growth, and enhance their experience.
  • Improve customer experience by training restaurant staff, collaborating with operations and owners to improve menu displays, sharing reports, and working with the marketing team to create promotions and events.
  • Identify and implement new value-added initiatives and proactively find solutions, such as exclusive partnerships with key accounts, either offline or on foodpanda, with targeted monthly growth as a main KPI.
  • Ensure DL Photography of Top Key Accounts.
  • Handle deal acquisition for monthly and event-based campaigns.
  • Monitor logistics performance daily/weekly.
  • Reduce issue or fail rates.
  • Collaborate with internal stakeholders to define requirements, develop tactical plans, manage projects, risks, issues, blockers, and actions.
  • Support cross-functional teams by facilitating communication, resolving urgent issues, and deploying processes and tools.
  • Maintain visibility and report progress to management.
  • Perform additional tasks/projects as they arise.
What you need to be successful
  • Bachelor's degree in Business Administration or a related field.
  • At least 1.5 years of account directorship experience.
  • Strong negotiation and communication skills.
  • Excellent presentation and business review skills.
  • Knowledge of food industry and operational costings.
Who we are

The pandas have embarked on an inspiring journey to serve "Meal for Every Table." This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring innovations, and with unwavering determination and heart, they strive to deliver Meal for Every Table.

Join us as we aim to connect with 25% of Pakistan's population, delivering more than just meals, uplifting lives, and driving positive transformation throughout the nation. Come onboard as an "Account Manager" and play your part in the "Commercial Domain".

On this journey, you will report to "Regional Manager, Account Management (North)".

What's in it for you

What does your playfield look like?

  • We work in a flexible but fast-paced environment.
  • We start and end with customers to deliver exceptional service.
  • We love to innovate, prioritize, decide, and deliver.
  • We love what we do, and we don't rest until our targets are achieved. If you're driven to achieve your dreams, come join us.
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