Account Manager

2 weeks ago

Faisalabad City Tehsil, Pakistan foodpanda Full time
About The Opportunity
  • Responsible for driving incremental orders, ensuring retention, exclusivity, and stronger partnerships.
  • Manage relationships with GMV Class A & B vendors, focusing on optimizing business performance, growth, and enhancing their experience.
  • Improve customer experience by training restaurant staff, collaborating with operations/owners on menu displays, sharing reports, and working with marketing to create promotions and optimize performance.
  • Identify and implement new value-added initiatives, proactively finding solutions such as exclusive partnerships with key accounts, either offline or on foodpanda, with targeted monthly growth as a key KPI.
  • Ensure DL photography of top key accounts.
  • Handle deal acquisition for monthly and event-based campaigns.
  • Monitor logistics performance daily/weekly.
  • Reduce issue and fail rates.
  • Collaborate with internal cross-functional teams to define requirements, develop tactical plans, manage project risks, issues, blockers, and actions.
  • Support teams by facilitating communication, resolving urgent issues, and deploying processes and tools.
  • Maintain visibility and communicate progress to management.
  • Perform additional tasks and projects as they arise.
What You Need To Be Successful
  • Bachelor's degree in Business Administration or a related field.
  • 1.5 years of account directorship experience.
  • Strong negotiation and communication skills.
  • Proficiency in presentations and business review skills.
  • Knowledge of food industry and operational costings.
Who We Are

The pandas have embarked on an inspiring journey to serve "Meal for Every Table." This journey began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, innovate, and strive to deliver Meals for Every Table with unwavering determination and heart.

Join us as we aim to connect with 25% of Pakistan's population, delivering more than meals, uplifting lives, and driving positive change across the nation. Become an "Account Manager" and contribute to the "Commercial Domain".

Reporting to the "Regional Manager, Account Management (North)".

What's In It For You
  • Work in a flexible yet fast-paced environment.
  • Begin and end your day with a focus on delivering exceptional service to customers.
  • Embrace innovation, prioritize tasks, make decisions, and deliver results.
  • Be passionate about your work and committed to achieving targets—if you are driven until success, join us.
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